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"There's information not presented on Expedia regarding this location. Like how breakfast is not included. Or how they charge a $35 "destination fee". Regardless i would still stay here again. Staff was so friendly and the location is super convenient "

"Staff was abrupt and inpatient at times. It was a very busy day for the hotel. This site states rollaway beds are available for an extra fee. The hotel said that there wasn’t enough room for another bed. There was no hand soap in the bathroom or hand towels. The location was awesome. The restaurant was gorgeous and all staff there were very friendly. I was hoping for more amenities "

"The staff are very nice but the lobby is very small so when they have large groups checking in all at once, they really should pre check them with one person or take them to a separate area. The entire tiny lobby was crowded with no room to get to the elevators or for anyone else to check in. I waited over 45 minutes even though I had checked in on my phone prior to arrival. The room is small but decent. And the staff are friendly and welcoming "

"Awesome"

"Breakfast was good. Room was clean. 6th stay, nice location. Roof bar relaxing."

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "

"The room was small but clean. "

"Clean room, able to leave luggage for an hour even after check-out to grab food."

"The hotel is in an excellent location, just a couple of minutes from Times Square, with plenty of great dining options nearby. The hotel itself is clean, and the beds and pillows are very comfortable, which made for a pleasant stay. The only downside to the room was that the restroom was quite small. The food at the hotel restaurant was very expensive and not the best, I feel there are much better options outside the hotel. Customer service, however, was good and met expectations. Overall, a solid stay thanks to the location and comfort, with a few areas for improvement. "