The General Manager of the Hotel Mr. Nitish is inconsiderate and ignores all concerns of the guests. Expedia could not establish a connection with the property contact.
The restaurant section is very good, Added Breakfast with a room reservation. All the guests liked the food. The hotel Staff are also good. But the main problem is management. Rooms are smelly, Dirty, and full of ants and flies. The bathrooms are dirty and don't reflect this is a 3-star hotel. Booked four rooms for three days for 4 senior citizens, 2 kids, and 3 adults. AC does not work properly. The TV display is bad. The check-in process was pathetic ( multiple cancellations did not get reflected in the system). The hotel Manager ( Mr. Nitish Rai) finds everything is okay. Had to follow up multiple times with the same request.
Sandipan
6/10 (普通)
Navdeep
家族旅行
2023 年 4 月 7 日
気になった点 : 客室の快適度
Navdeep
2023 年 4 月に 1 泊滞在
10/10 (非常に良い)
Meghana
家族旅行
2023 年 4 月 3 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pleasant stay at Mahadev palace
The hotel is located near the temple, not exactly walking distance but close. Staff is good and responsive, service is good. Restaurant food is very tasty. Hotel is a bit dated, but overall stay was pleasant.