Overall our stay at Bear's Den was perfect. Plenty of entertainment, we got plenty of enjoyment out of the ping pong, pool table and air hockey. The hottub was a hotspot at nighttime for everyone. The beautiful kitchen was awesome to have all 10 of us gather at the huge table and enjoy breakfast, lunch and dinner everyday. The grill also was plenty big to hold enough food for our big family. The kitchen was well stock with everything you needed. The beds were very comfortable, usually there's atleast one person complaining about the beds on vacation but not one complaint this time. The décor in the house was on point! The little extras like toilet paper, soap, and trashbags was a bonus. Most rentals don't supply those things. I would recommend Bear's Den for a small or large family, all of our family ages 7 thru 52 had nothing but good reviews. We really didn't have any contact with team members, we did everything online and keys were picked up and dropped off at the dropbox.