Cuernavaca Vacations from ￥257,074

Our stay was very nice. No complaints on the room or the building/ area. Would have given 5 stars if it wasn't for the front desk staff. One gentleman in particular was very off-putting. We were already checked in and my sister arrived from the airport with her 2 small girls asleep. 1 in the stroller and another over her shoulder. Her check in was at 12 and it was 8 am. She had previously been told earlier check-in wasn't a problem but when she arrived this man told her she'd have to wait. I told her to wait in our room, which has a living sitting area. He said she wasn't allowed up until check in and that she'd have to wait in the lobby or elsewhere until checkin. I asked if at least the sleeping childing could come up and he was hesitant before finally allowing me to take them upstairs. I took them up and came down to keep my sister company when the guy said there was actually a room available. I'm certain he was looking to get some under the table cash and was willing to let my nieces suffer until he got his way.

We had a great stay - the staff were very friendly and attentive, the property was well maintained, and the location was great. We would stay here again!

Room exceeded our expectations, breakfast was amazing, crew was very kind.

The room was very clean and the staff were so kind and helpful! I had a very comfortable stay and would definitely recommend it to others. I’ll absolutely be staying here when I return. My only critique is the free continental breakfast. Only coffee/tea, a small pastry and oatmeal is included. There are other options available at a fee. I don’t eat oatmeal so I ordered a yogurt and granola bowl but with such minimal options the free continental breakfast feels misleading and a bit underwhelming. But there is so much incredible food around so that’s only a small flaw. You can’t beat the service!

Great room service and great staff