Find hotels near Cudner-Hyatt House Complex, Scarsdale from ￥17,129

"Very clean "

"Overall well kept hotel with a nice breakfast. "

"Breakfast items were standard and adequate for this type of hotel. The front desk staff was helpful and welcoming, check in was a breeze. Overall the property is very new, looks freshly kept up, and common areas are clean and beautifully decorated. My issue was with the housekeeping staff and the schedule of only providing turnover service every other day. I wouldn’t have an issue with that if the service provided was a deep clean but it wasn’t. Our housekeeper would only leave fresh towels, empty they trash and make the bed. Our floors were never swept or mopped which was an issue since we were traveling with our six month old. The desks and drawers were also not wiped clean. The bathroom sink and counters were not wiped. We never came into the room to see it look organized and redone. It seemed that the cleaning was done transactionally without any intent to actually provide a clean and comfortable room. This was unfortunate since we were there for 5 days and wanted this to feel like a home away from home. I did provide this feedback to the staff upon check out and they did offer to comp with Marriott points but I am unlikely to stay here again just based on the lack of care to have clean rooms. We stayed in room 327 and my observations of the housekeeper assigned was her on her cell phone in the hallway each time she was out there for our room or others. Our stay was 3/26-3/31."

"Great location "

"I didn’t like the facts that I was accused of smoking in the rooms!! I went outside and smoked it’s in the cameras! But the guy kinda straightened out for me I’ll know more in a couple days "

"Perfect just perfect "

"Very pleasant place to stay"

"The room is very clean and the staff are pleasant and accomodating. They serve continental breakfast which is very good."

"Stayed for 5 nights. The air filter was absolutely polluted with dust, it looked like it hasn’t been changed in a year. Our son got an allergic reaction to the dust and had to take him to the ER during our stay. One of the beds did not have a comforter which we reported upon arrival. We were told for 3 straight days that it would be delivered and was not. It was finally delivered as we were checking out. I am a work traveler and have seen it all but the service and cleanliness were way below acceptable standards. Would not recommend. "