Find hotels near Cousino Palace, Santiago from ￥6,823

"We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks. I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service."

"Clean, comfortable and quiet room"

"Excellent location "

"Carpet was worn and stained but room was clean."

"The breakfast was good. Wi-fi connection was bad, I couldn’t use in our room, only use at breakfast place."

"Location is central, but the area is not the nicest. The staff is very helpful. Room had a good size, however bathroom was not very clean upon arrival."

"Great. Host/front desk also gave great food recommendation Oda Santiago "

"Great location, very convenient to all the sights. Staff was all exceptionally helpful and courteous. Comfortable room. Blackout curtains and noise glass was necessary since the area is busy at night."

"Good Breakfast. Real eggs with meat and also without meat. Comfortable beds and room. I was right above the lobby so it was a little noisy when trying to sleep in. The staff was very helpful to get me a different room for the 2nd night. Good central location and good value. I would stay here again."