2/10 (非常に不満)
Bruce、Moorhead
カップルで旅行
2025 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Worst night we have ever spent in a hotel!
The rooms were fine, but the guests above us on the 2nd floor were extremely loud and seemed to be running laps. (I am not kidding in the leaset.) After we complained to the front desk, who then called that room, the noise got significantly louder. We thought the retaliation would pass, but after 2 hours more, we contacted the front desk again. The noisiness continued. An hour later, when we went to the desk to request a new room, the manager stated that the 2nd floor room had not answered their door or phone and that there was nothing more she could do. Why didn't she suggest a room change earlier then?
In the morning I spoke with another desk person who promised me that she would look into the issue and get back to me that same day by phone, since we were checking out. When that did not happen, I called the hotel 4 times over the course of 3 weeks, twice leaving messages for the manager, who did not return my call.
Clearly, this manager does not care about her customers' experience nor her hotel's reputation.
Bruce
2025 年 7 月に 1 泊滞在