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"What was presented was not delivered. Between the mold everywhere, dampness of the room with moisture in the rug-television losing satellite signal every 35mins it wasnt the greatest. The hotel needs to be revamped and thoroughly renovated the damage from the storms have played a tremendous impact on it & they should put health & safety over profit. "

"During our stay at Aquarius Vacation Club in Dorado, we found several policies and timing limitations that significantly affected our overall experience. Check-in is at 4:00 PM, and upon arrival, guests are required to sign agreements that include a $25 fee for unreturned pool towels and up to a $150 charge related to balcony door usage due to condensation concerns. While we understand the intent behind these policies, the way they are presented feels restrictive rather than welcoming. Additionally, the pool bar and restaurant operate only from 11:00 AM to 5:30 PM. Given the late check-in time, by the time we accessed our room, stored our luggage, and changed, we had very limited time—approximately 30 minutes—to enjoy these amenities on our first day. We also inquired about using the pool after check-out to make up for the limited access on arrival day. Unfortunately, we were informed that this is not allowed unless an additional day pass is purchased. As a result, what is marketed as a “two days, one night” stay feels more like a half-day experience with an overnight stay, primarily serving as a place to sleep rather than a full resort experience."

"Front desk never texted when our room was ready despite promising to do so then didn’t apologise. No effort by staff to prevent sunbeds being reserved and left unused. Wristbands rarely operated the lifts - this happened to many guests during our stay. Front desk suggested user error until proven to them, again zero apology. No. of elevators insufficient for #guests, resulting in long waits. No facility to freshen up after check-out if you have a later flight. Do management actually care about the guest experience? The above suggests they don’t have a grip on their operations."

"Breakfast perfect "

"House keeping was done daily and timely "

"This is a great place to stay if you want a quiet getaway. There aren’t any walkable restaurants. So you would need to drive if you don’t want to eat at the hotel. There is only one place to eat which has a variety so that was ok for us. But overall the place is clean and very pretty beach. "

"This was the second time I’ve stayed at the Caribe Hilton. Grounds beautiful, staff very pleasant, food at restaurants delicious. A little bump checking in, resolved. Walls in rooms paper thin. Could hear people in next room clearly as though one room. Tile floor treacherous when wet. Overall nice stay."

"Spa staff and service was excellent. Our room was not ready at 4:30 when we checked in. We were told we would receive a text message when it was ready. After waiting another hour 1/2 no text message was received. Went back to lobby only to find out the room was ready. No apologies was offered. "

"Casino was fun,breakfast buffett was terrific, service was polite,cheerful,and on point.Pool area was lively all day and we had a great time,definitely would comeback "