CAUTION TO PROSPECTIVE GUESTS! READ THIS BEFORE BOOKING! This is not a hotel, but more like glamping. For what they are charging, there are much better options in Santa Teresa.
We were unpleasantly surprised to find out that the toilet, sink, and shower are all outdoors. Using an outdoor toilet in 37c (99F) heat is quite unpleasant. No where on Expedia does it say that the toilet is located outside. We tried discussing our concerns with the local representative, she was friendly and reached out to the owner for a resolution. No luck. The owner refused to work with us on even a partial refund even though we did not stay there for any of the 3 nights we booked. The outdoor shower is a nice idea, but the wooden walls have large gaps that open into the parking lot. Also, the main road through town passes a few meters away from the bungalows making a lot of noise from all the quads and motorcycles as well as fumes and dust.
It seems that the owner wants to save a few pennies at the expense of the guest. Signs inside prohibit bringing towels to the beach. When we requested actual beach towels, we were told to buy them at the local supermarket. So, we spent $24 USD on towels that we will not be able to bring back with us. No other hotel we have stayed at in Costa Rica refused to provide beach towels.
I am sure that someone from Buena Onda will come on here and discredit this review, but it’s the unfortunate truth. Hopefully I can prevent someone making the same mistake like us.
