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"The resort is truly one of the most beautiful places I’ve ever stayed in Tulum. From the moment we arrived, the staff went above and beyond to ensure our stay was relaxing and completely stress-free. Their kindness, warmth, and professionalism made a lasting impression on me. Every interaction was filled with genuine smiles and a willingness to help—no request ever felt like too much. This experience opened my eyes to what a real vacation should feel like. It was peaceful, rejuvenating, and full of joyful moments. Because of this unforgettable trip, I’ve already decided to return next June—with my kids this time—so they can experience this slice of paradise too. A huge thank you to the amazing staff for turning this into my dream vacation. Your honesty, hospitality, and dedication do not go unnoticed. You’ve earned a lifelong guest. "

"Been to several all inclusives in the Riviera Maya...this is one our entire family agreed to return to again. The staff does go above and beyond from the 24 hr room service, towel service, bus boys, shuttle crew to name a few. Steakhouse was phenomenal. The show Origen was very entertaining."

"Highly Recommended.."

"Great service! I highly recommend this resort!"

"Súper friendly and helpful staff, fun entertainment group and great activities. "

"Beautiful grounds, updated rooms, easy beach access and a variety of dining options. "

"We were able to use all the facilities buffets and drinks at the other 3 hotels associated with the Bahia Principe Hotels & Resorts for free. Not sure if that was because we had points with Expedia or because we booked through Expedia. Our hotel was great and getting to experience the other hotels amenities was an added bonus. Food was delicious and staff was auper friendly. Make aure you download the app, it will save you time checking in and doing reservations. "

"Everything!! Coming back in April "

"Staff was great! Food good, room was good and recommended this place to friends and family. "