"Great resort and very friendly staff.
Concierge Carlos was fantastic. Perla at the coffee bar was always so friendly. Pool staff were always offering great service."
"The property is very big, I would recommend taking the tour or you might miss out on some of the fun & extras - or just spend some time wondering the resort. The concierge provides a weekly/daily schedule that is very helpful to understand timing; buffet, room service, a la carte, events, fun, kid stuff etc. and makes planning a lot easier. I found it difficult to make reservations for the resort restaurants with only 1 person at the desk, the wait times were lengthy, it seemed like everything was always booked or told come back tomorrow to check. Ultimately we didn't eat at any of the resorts rsvp restaurants, we had Gold bracelets so we were supposed to have priority but didn't get that. Overall our Gold bracelets didn't do much more than the regular ones to be honest. Our room was very clean, fridge was meant to be stocked but had to request this as it wasn't at check in and was never topped up which again with gold status was meant to be done. Food overall was good, nice selections. Staff 100% great! Vendors on the beach were a lot but after a few days, making friends with them - they were ok. Would recommend and will stay here again!"
Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive
8/10 Good
"We usually go to our resort in the marina but decided to try this venue! Overall good for the price, the staff were fantastic, there are a few good food options, Luciano (with reservation). Has the best quality food of the resort! Some days were hit and miss! One of the best things is that it is on the beach , so close that at night with sliding door closed you can still hear the waves crashing ! The resort is undergoing construction, with the new building that will add at least double of the current occupancy! The work didn’t bother us all that much! Mexican people are the kindest and most genuine people and this reflected during our trip again, everyone was very attentive ! The not so good is the state of the pools, not all that clean and showing a lot of deterioration, the mosaic around the pool was very dirty, missing pieces and so many cracks and lack of maintenance, the second big issue is the lack of seats, there were zero chairs available, and no tables, only low lounge chairs, we saw a lot of people 55+ having challenges getting up from those! There is also a lack of umbrellas, the adult pool is very small with overcrowded lounge chairs creating challenges to walk around the pool (health and safety issues). When the new addition is completed the pools will be too small to accommodate double the clients! We will most likely not go back but it wasn’t horrible, the room was fine and again , pool /bar staff were great , pool food ok."
Villa del Palmar Beach Resort and Spa, Puerto Vallarta
10/10 Excellent
"My kids only like to stay here we love the staff and all the amenities it’s our favorite place Paul and all the bell men are kind and remember us been going here for 4 years now"
Secrets Vallarta Bay Puerto Vallarta - All Inclusive
10/10 Excellent
"The only issues were related to the recent visit of hurricane Simon so the sand created some challenging conditions. The staff were working on it so I give them big congrats in dealing with clean up."
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