「Luxurious and tastefully designed brand new rooms, everything was pristine clean, the bed very comfortable and pleasant. The quality of service was excellent, the manager Petko made sure we were welcomed from the first moment till we left. The reviews were great but still managed to exceed our expectations. Thanks for making our stay exceptional in this beautiful historic town!」
「Very nice property, new. Complimentary bottle of wine was very pleasing. Dinner at the hotel’s restaurant was good. Parking was easy and convenient. 」
「Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one. 」
「Byliśmy już kolejny raz. We wrześniu też się wybieramy.Hotel wspaniały wszędzie blisko.Jedzenie wyśmienite, obsługa bardzo dobra wszędzie czysto jesteśmy bardzo zadowoleni.」
「The staff were so friendly and helpful.
The Guy wirh the curly hair will crack you up,he just cant stop smiling 😁
Excellent value for money,on site parking was like winning the lottery🤗」
「Location of the hotel is perfect 👌rooms are clean and very good size, the views from the balcony were stunning.
The staff need some customer service training: on arrival at reception welcoming wasn't great a bit like shop transaction there is your room card and made sure we need to pay for the parking ( when we were booking parking was included is not, you have to pay 15lev per day); the worse was the breakfast staff - for 5 days i didn't get good morning ones. Everything was running out,...
「Generally, communication was difficult to make regarding confirmation mail, correct location and different telephone numbers. But it succeeded in the end.
After arriving the boat, we realised that there was no electricity and water. This was fixed after a few calls next morning.
It would have been nice if there's an instruction card about how to use toilet and switch panel. They also should have provided the numbers in the boat where we can contact if you need help.
We liked the concept if...
