Chito Branch Reserve

We stayed in Building 5100, Room A, and had a mixed experience. Pros: The room was spacious and comfortable with a full kitchen, dining table, separate living area, bedroom, and a bathroom with a hot tub. The location was excellent, close to the Disney parks, with plenty of parking and low noise levels. The pool near our building was clean with great hours. The main resort pool with the lazy river and slides was fun, and Javier the security guard was attentive, polite, and friendly. The Mexican restaurant on site had good food, drinks, and service. Check in and check out were easy. Cons: Cleanliness and service were disappointing. Upon arrival, we found a clipped fingernail in our bed. We called room service at 4:00 pm, but no one arrived until nearly 10:00 pm after multiple calls. We also requested room cleaning for the next day, which was approved, but the room was never cleaned. Water pressure in the bathroom was very poor. Paying extra to access the main resort pool felt unreasonable, especially since it closed for cleaning for almost an hour and a half, leaving limited time before closing. Bar drinks were good, but lines were long due to only two bartenders, and the second floor bar never opened, forcing guests downstairs. Overall, the room and location were strong, but service issues and extra fees negatively impacted our stay.

House could have been a bit cleaner otherwise we enjoyed our stay

The room was well equipped, clean and big! Loved the kitchenette. The proximity of our unit to the pool was excellent. Also loved that they have laundry facilities. We used the pool, hot tub, Draft restaurant, pizza restaurant, arcade, shuttle service and market store. All were very convenient and nicely located. I would say the only downfall would have been the area for fishing, the dock where the paddle boats are, opens at 10am and closes at 6pm. Not ideal for people who actually fish, but good for a little kid. Wish we had time to use the water park, but hours were 11am-6pm so we didn't get to use it unfortunately :( Overall, it was a great resort and in a great location. We will be back if ever in the area!