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"This is a thermal water hotel, but upon arrival the whole entire hotel didn't have any thermal water running. It took until late at night to fix the problem, but the pool in my room was empty. Then, the staff had to call maintenance because it was an issue with the pool inside the room. I couldn't use the pool until this morning. The other pools in the common areas were freezing and disgusting. Even the robe they have had some stains on it. I especially requested a quiet cabin, and it was a lot of noise from thr cabin next to me until almost midnight? Then tjis morning the area was the uploading zone for all the supplies coming to the hotel. So a bunch of trucks and staff were making a lot of noise The whole experience was horrific and I couldn't get out of that place fast enough. Did an early check out. On the other hand some of the staff was nice and attentive and tried to resolve all the issues they were having the best they could. HORRIBLE PLACE! and very disappointed as yesterday was my birthday, and I wanted to have a relaxing time."

"There is only one elevator and it is slow."

"Excelente ubicación , atención e instalaciones… tener en cuenta que la zona puede ser un poco ruidosa "

"Love the hotel, the location, the staff! My room was hot cause the air conditioning wasn’t in the levels that I always used! But understanding that the city it’s hot I consider in general an excellent experience!!!! I’m recommended"

"Hotel cómodo, buen aseo, desayuno excelente. Por mejorar el mobiliario y amenidades de las haitaciones, se quedaron obsoletos, y no compensa la relación precio beneficio. El restaurante está sobrevalorado, comida costosa."

"Love this place , excelent customer service "

"Great place to stay everybody was extremely nice. I recommended to friends and family."

"Beautiful place and friendly staff"

"Absolutely incredible! Staff was very attentive and caring to every detail, including reserving tours and preparing meals ahead of time for us. Food was delicious every time, spa was relaxing. The view is stunning, i just can’t say just how much we enjoyed staying here! We were at the villa master suite (tucan). We also had the couples massage and enjoyed all the pools other than just our private one. We booked a coffee tour through the hotel and it was incredible! We had 2 drivers throughout our stay that were very respectful, friendly and knowledgeable!"