Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall great stay. However, we serve complimentary grab-and-go breakfast and apologize if this was not properly communicated with you. Your feedback has been shared to ensure this does not happen again. We hope this did not overshadow an otherwise great stay. Thank you again for your feedback. We hope you will be back to see us soon. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. We are pleased you had an overall good stay. With that said, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management

Dear Tiffany, Thank you for being our guest. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the shower curtain, cleanliness of the bathroom, and refrigerator issue is deeply concerning. This does not reflect the high standards we strive to maintain. We are addressing these issues with our housekeeping and maintenance teams immediately to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve. Should you reconsider staying with us in the future, we are committed to providing you with a significantly better experience.Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest. We sincerely apologize for your disappointing experience during your recent stay. Your feedback regarding cleanliness, TV functionality, and lack of hot water is unacceptable and does not align with our standards. Please accept our sincerest apologies for the inconvenience you endured. We are addressing these issues urgently with our maintenance and housekeeping teams to prevent such occurrences in the future. We value your feedback and hope you reconsider staying with us again in the future, allowing us the opportunity to provide you with a much improved and more enjoyable experience.Sincerely,Hotel Management

Dear Hatya, Thank you for taking the time to share your experience. We apologize for the discomfort caused by the air conditioning and the smell in your room, as well as the issues with the hot water and lack of hair conditioner. It's clear we missed the mark in providing you with a thoroughly satisfying stay. We also understand your disappointment with our breakfast offerings. Our intention is to offer convenience with in-room cooking facilities, but we realize this may not meet everyone's expectations. We're continually working to improve our amenities and services, and your feedback is invaluable in this process. We sincerely hope you will consider staying with us again so we can provide you with the improved and enjoyable experience you deserve.Sincerely,Hotel Management

Dear Stephanie, Thank you for choosing to stay with us. We are delighted that our proximity to the airport was convenient for you. Creating a welcoming environment for guests and their furry companions is our priority. We are pleased that JJ felt at home with our staff's warmth and care. Your compliments about our friendly team mean a lot to us. We eagerly anticipate welcoming you and your pet back in the future. Thank you for choosing Extended Stay America, and please feel free to contact us if you need anything in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for taking the time to tell us about your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Thank you.Sincerely,Hotel Management

Dear Rachel, Thank you for taking the time to share your experience. We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standard, and we regret the inconvenience or discomfort caused. Please know that we take your feedback seriously and will address these issues with our housekeeping teams to ensure thorough cleaning before assigning our guests. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We hope you'll consider giving us another chance to provide you with the excellent experience you deserve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear William, Thank you for choosing us. We value your observations and apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our teams for future enhancement. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Hector, Thank you for your feedback and kind words about our customer service. We're glad to hear that you had a positive experience overall. Your comments regarding the cleanliness of the carpet are noted, and we apologize for any inconvenience this may have caused. We will address this issue with our housekeeping team to ensure that all areas of our hotel meet our cleanliness standards. Your satisfaction is important to us, and we appreciate your valuable input. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Rosa, Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is deeply concerning, and we take cleanliness and maintenance issues very seriously. We will immediately address the noise, plumbing, pest, and bed concerns with our team to ensure corrective action is taken. Please know this does not reflect our standard of service. We value your patronage and regret we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your room and the inconvenience caused by the odor in the hallway. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Immediate action is being taken to address the cleanliness issues, and measures are being implemented to prevent similar incidents in the future. Your feedback is invaluable, and we hope for the opportunity to provide a more pleasant experience during your next visit.Sincerely,Hotel Management

Dear Malcolm, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Providing a seamless and comfortable experience for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. Rest assured, we are taking your feedback seriously and have addressed these issues with our team to prevent recurrence. We understand your frustration and regret any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in your future stays.Sincerely,Hotel Management

Dear Michelle, Thank you very much for your feedback. We strive to ensure guests have a comfortable and pleasant stay in clean and fresh accommodations. We apologize for not meeting these standards during your visit and appreciate your feedback, which will help us improve the guest experience. We take your concerns seriously and will address them accordingly. Please accept our sincere apologies for any inconvenience caused. We hope you will consider staying with us again if your travels bring you this way.Sincerely,Hotel Management

Dear Cynthia, We are delighted you found your stay at Extended Stay America peaceful and clean. Providing a serene and tidy environment for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Jeffrey, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Guest, We're sorry to hear about your experience. Our team works hard to maintain clean and comfortable accommodations for all guests. Please know that your feedback is valuable and will be shared with the appropriate departments for review. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Cassandra, Thank you for reviewing your stay and for the generous words about our convenient location. However, we hope you will accept our apologies for the inconvenience with the concerns you raised. We are happy for your lovely comments and genuinely grateful for your patience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Yolanda, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Yuri, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely, Hotel Management

Dear Eduardo, Thank you for the review. It is nice knowing you were pleased with our price and found the channels on the TV were as per your interest. We appreciate you being our guest at Extended Stay America and look forward to hearing from you soon.Sincerely,Hotel Management

Dear Phillip, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience caused due to the unclean and uncomfortable room you experienced during your stay. Our top priority is to exceed our guests' expectations, and we are disappointed that we could not do the same for you. We understand the importance of providing fresh and clean accommodations, and to ensure that we are flawlessly preparing each room for our guests, we will follow up with our housekeeping staff. We hope you will give us another chance to serve you and provide a more seamless and comfortable stay.Sincerely,Hotel Management

Dear Yog, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our check-in staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Yog, Thank you for staying with us and taking the time to share your feedback. We are sorry to hear that our grab-and-go breakfast options did not meet your expectations, and we apologize for any concerns you had regarding the cleanliness of the carpets. Your feedback is highly appreciated and will be shared with our management team to improve our breakfast choices and ensure our housekeeping staff prepares rooms flawlessly for our guests. If you plan to visit our city again, we hope to have the opportunity to enhance your stay.Sincerely,Hotel Management

Dear Heaven, We're thrilled you enjoyed your stay with us at Extended Stay America! Thank you for highlighting how much you appreciated our convenient location near various shopping options. It was a pleasure accommodating you, and we hope to welcome you back again soon for another fantastic experience!Sincerely,Hotel Management