My sister and I had visited this hotel two years ago and we thoroughly enjoyed our stay there, so we decided to go back but what a difference two years makes!! We also encouraged a friend to join us. We asked for the use of a night safe....which they advertised only to find that we had to put our valuables in an envelope in their office safe. The manager was most put out when we asked to see the envelope put in the safe. We asked for the use of an iron. After being told no and at our insistence an iron was found only to be told it must returned it immediately
Our friend wanted fruit for breakfast and was told no fruit. The swimming pool hadn’t been maintained for some time as the water was a murky green rather than a clear blue. These are a few things that occurred amongst many other minor but very irritating events. Such a shame a quaint little hotel has been tainted by the disinterest and down right rudeness of the staff
JanetD
2019 年 3 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2019 年 3 月 29 日
気になった点 : スタッフとサービス、施設のコンディションと設備
I HIGHLY RECOMMEND YOU **AVOID** THIS EXCUSE OF A HOTEL. The hotel was recommended to me by friends who had stayed 2yrs ago saying it was wonderful. My experience has been a huge let down. (1) Hotel states you can use a safety deposit box for free with 24hr access. The receptionist told me there wasn't one. I asked to speak with manager and was told she was asleep (it was 6pm). I politely insisted I needed to speak with her as all my holiday cash needed to be secured, she eventually came after 15mins and let me know she was angry. She took 10mins to store my cash because she forgot the code and then stared me out agresivley when I thanked her. (2) I asked for an iron to tidy my clothes and was told there wasn't one by receptionist. I asked to speak to the manager who looked at me like I was being very demanding and told me I could borrow one but I had to bring it straight back. I have never experienced such hostility for such a simple request in any hotel before. (3) At breakfast I asked for just fruit. (There was NO choice, only bacon egg and toast). I waited 20mins by which time my friends had finished theirs. Nothing came so I had to go looking for staff and was told "no" -so I didn't even get any breakfast! (4) the Aircon was unreliable. I had to get my friend to come over and get it working twice because I knew it would be a waste of time asking staff. (5) The shower head didn't mount the wall properly so I had to hold it and hose myself down. (6) The pool was murky with
宿泊されたお客様
2019 年 3 月に 3 泊滞在
8/10 (良い)
Que
グループ旅行
2019 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス
It got the old school feel to it. Location wasn’t that bad. They need to have staff that can speak English a lil bit more than what they have now. The beds were a lil bit hard to sleep on. The pool needs better maintenance.
Que
2019 年 2 月に 4 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Hotel was very good to stay at it was quite but was close to all of the main venues that we visited in Chang Mai
宿泊されたお客様
2019 年 2 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was very clean and the staff were very good, it was also very quite there which made the sleep great.