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Hotel El Dorado

2.0 star property
Urban sanctuary with a peaceful garden offers panoramic city views from its rooftop retreat - a perfect balance of downtown energy and quiet relaxation

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Hotel El Dorado offers a serene escape in the city center. Enjoy breathtaking views from the quiet terrace or wander through the garden with WiFi. The 24-hour front desk and express check-out add practical convenience to this tranquil city haven.

Reviews

4.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Hotel El Dorado pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Dorado?

Check-in start time: 2 PM; Check-in end time: 5 PM.

What time is check-out at Hotel El Dorado?

Check-out is at noon.

Where is Hotel El Dorado located?

Located in the heart of Chetumal, this hotel is within a 5-minute walk of Explanada de la Bandera, Fisherman's Fountain, and Malecón de Chetumal. Palacio de Gobierno and Chetumal Ferry Terminal are also within 10 minutes.

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Reviews

Reviews

4.8

5.6

Cleanliness

9.0

Location

5.2

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 2 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

Reviews

Verified

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy desagradable!!!!!

Pésimo servicio, sucio, viejo, sin mantenimiento, lucran con la necesidad de uno, reserva uno por expedia y se quejan de todo, porque ellos no saben usar la tecnología, mal trato, no hay orden, niños corriendo por todo el hotel a las 11 de la noche y nadie les puede decir nada, es el peor hotel en el que he estado
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo

Pésimo servicio, sucio, viejo, sin mantenimiento, lucran con la necesidad de uno, reserva uno por expedia y se quejan de todo, porque ellos no saben usar la tecnología, mal trato, no hay orden, niños corriendo por todo el hotel a las 11 de la noche y nadie les puede decir nada, es el peor hotel en el que he estado
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely helpful at a time when I was in need of a room. They made sure I got a room. Worth the rate I paid.
Verified

4/10 Poor

Marianne

Disliked: Property conditions & facilities, room comfort

Good location, cheap but very worn out hotel

The hotel has a good location near the sea and close to the main streets. The hotel receptionists were friendly and helpful. The room was clean, but it didn't have any windows, no hot water and the toilet couldn't flush. It was very noisy on the hotel floor as well.
Verified

8/10 Good

july

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the beach very nice.

The price change when we reach at the hotel, it was $20 more that we had to pay. And they gave us our towel, soap and shampoo and hr after.
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 13 nights in Dec 2018