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Cabañas Luxury Bacalar

2.5 star property
Escape to your own Caribbean haven where sun-kissed days meet tranquil nights. Soak up the fun with a refreshing cocktail by the pool or on the beach.

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Bacalar's natural beauty meets luxury at Cabañas Luxury Bacalar. With a private beach, poolside bar, and sun loungers, you'll unwind in style while enjoying activities like beach volleyball and kayaking.

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 3 percent for credit card payments

The front desk is open daily from 8:00 AM - 10:30 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

At check-in, guests must provide a negative PCR COVID-19 test result

Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 295 per person
  • Airport shuttle fee: MXN 702 per person (roundtrip)
  • Airport shuttle fee per child: MXN 702 (roundtrip), (from 4 to 11 years old)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 10:30 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Cabañas Luxury Bacalar have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM–10:30 PM.

Is Cabañas Luxury Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cabañas Luxury Bacalar?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Cabañas Luxury Bacalar?

Check-out is at noon.

Does Cabañas Luxury Bacalar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–10:00 PM on request. A fee of MXN 702 per person applies.

Where is Cabañas Luxury Bacalar located?

Nestled on the beach, this Bacalar hotel is within a 15-minute walk of Cenote Esmeralda and Cenote Cocalitos. Cenote Azul and Municipal Spa of Bacalar are also within 2 mi (3 km).

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Reviews

Reviews

8.0

Very Good

8.8

Cleanliness

8.8

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 21 out of 44 reviews
Rating 8 - Good. 12 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

Reviews

Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and peaceful and the staff was friendly and helpful.
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
The girl in the front desk was amazing. She was very knowledgeable and attentive to our every needs. She gave us alot of information of where to go and what to do so we could enjoy Bacalar. It was an amazing place, the property was great. We gad everything we needed there on grounds.
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you wanna stay on the lake this is not the place! This hotel isn’t on “a white sand beach”. Lake very hard to access with lots of restrictions. Pool not super clean and falling apart. Over priced for what you get. We left a day early to find a place with better water access.
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

mario

Liked: Cleanliness, staff & service
No funcionaba el clima y las cama chica y muy incómoda Muy cara. Para la calidad
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Staff & service, room comfort

Servicios inadecuados

El lugar tiene bonita estructura pero no adecuada para dar el servicio de hospedaje y la foto de la marina no es de ellos.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Bonita pero. No tiene muelle
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Maravilloso el servicio fue magnífico de principio a fin en todas las áreas
Stayed 3 nights in Jan 2023
Verified

8/10 Good

gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hide out spot 😂

We had an amazing time, although it rain all night we all had fun. The birds were so beautiful
Stayed 1 night in May 2022
Verified

8/10 Good

Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar bastante bonito.

El lugar es bastante bonito, tal cual como las imágenes. El servicio de recepción es excelente, muy amables y limpias las instalaciones. Reservé dos habitaciones y una de ellas el baño tenía mal olor, solo eso! Aún así lo recomiendo y podría regresar a éste establecimiento.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all its is a nice place to stay, the staff very friendly, and safe. I will highly recommend
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor de lo mejor. Camas muy comodas. Desayuno incluido. Jardines muy bien cuidados Excelente lugar para descansar
Stayed 2 nights in Sep 2020
Verified

6/10 Okay

:)

Liked: Staff & service, property conditions & facilities
El agua está helada, y para que salga caliente te dicen que tienes que dejarla correr, lo cual hace que se desperdicie demasiada agua si alguno de los huéspedes lo hace. También me tocó que uno de los baños que tienen por el restaurante estaba completamente sucio, y no funcionaba.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo en general bien Solo falló un día la chapa de la puerta no tenia seguro pero al día siguiente nos cambiaron de habitación Y un poco de olor en el baño como por falta de uso Atención del personal muy bien y del Gerente
Stayed 3 nights in Mar 2020
Verified

4/10 Poor

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
No tenían mi reservación. Me dijeron que mandaron un mail ellos directamente cancelándome y nunca recibí ese correo. Por parte de Expedia no recibí ningún tipo de aviso. Expedía decía que mi reservación estaba bien y así no era por parte del hotel. Lamentablemente la opción que me dio el hotel fue darme una habitación más cara. Y cobrármela aparte de la reservación de expedía.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Rose

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and the staff was nice. The room however smelled of sewage. There is probably an issue with the plumbing. The room and washroom were open concept. As the doors did not have a screens on it we could not open the doors for fresh air as there were a lot of mosquitoes.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Está muy completo el hotel, pero en la página decían que los cuartos tenían tina y no tenía nada. Aparte de que no tiene vista a la laguna.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

CARMEN

Muy bonito y moderno, pero no comodo ni practico para personas mayores o bebes o carreolas
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es excelente, son muy atentos, las instalaciones hermosas
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bonito, cuenta con alberca, no tiene acceso a la laguna y tampoco tienen convenio con algun beach club. No me gustó que el WC no tiene puerda por lo tanto no hay provacidad. todo lo demas muy bien
Stayed 2 nights in Oct 2019
Verified

2/10 Terrible

julian

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Frustración de un descanso

Muy mal,las cabañas muy bien pero es un complejo de 10 cabañas donde habíamos 3 ocupadas,reservamos 3 noches y en la última recibimos una llamada de extorsión con amenaza de entrar al hotel y nos estaban observando,el lugar no cuenta con ninguna seguridad,sólo había una persona para cuidar y atender el lugar,el dueño quien está todos los días en el hotel en las mañanas nunca llegó al lugar ya q pedimos auxilio de la Policía y tuvimos q abandonar el lugar por falta de seguridad nosotros y otros huéspedes,no lo recomiendo ya q a habido una serie de asaltos en bacalar del mismo tipo q nos pudo haber pasado ,pero con amenaza de muerte y sin ninguna seguridad y sin importancia del dueño o encargado del hotel
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste parfait
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beaurtiful! The staff is very nice and polite. The breakfast menu has different and very tasty options. We had dinner one night and the problem was since they don´t have a printed menu we were surprised with one of the dishes price
Stayed 2 nights in Aug 2019
Verified

8/10 Good

J-Christophe

Liked: Cleanliness, property conditions & facilities

On y est presque ....

L’hotel est très joli mais l’accueil un peu froid. Il ne manquerait qu’un bouilloire pour se faire un café, un mini frigo, un coffre pour que tout soit parfait. Un magnifique séjour malgré tout.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy cómodo el personal atento y muchos detalles
Stayed 1 night in Jul 2019
Verified

8/10 Good

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El servicio tiene excelente atención.

¡Muy bien!, aunque un tanto caro.
Stayed 4 nights in Jul 2019