It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
宿泊されたお客様
2023 年 9 月に 4 泊滞在
4/10 (不満)
SANTIPARB
2023 年 8 月 11 日
SANTIPARB
2023 年 8 月に 1 泊滞在
2/10 (非常に不満)
Santiparb
出張
2023 年 8 月 11 日
気になった点 : 清潔度、スタッフとサービス
an official complaint
we would like to have an official complaint with your service due to my team did not satisfy with our service.
Let me summarize as below following
1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room
2. WIFI could not use for 2 days
3.no slipper in room
4.the maid took toothpaste from the bathroom and no refill
Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Santiparb
2023 年 8 月に 3 泊滞在
6/10 (普通)
Manoj
家族旅行
2023 年 8 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
Feedback on Recent Hotel Stay
While I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations.
Some specific areas that I believe need improvement include:
Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs.
Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.]
Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay.
I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services.
I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes.
Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Manoj
2023 年 8 月に 3 泊滞在
10/10 (非常に良い)
Ramesh
出張
2020 年 10 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good and apt stay. Good service
Ramesh
2020 年 9 月に 1 泊滞在
10/10 (非常に良い)
YuShin
出張
2020 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
YuShin
2020 年 2 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked their in-room dining service the best .Whatever I asked, The chef ensured that I got everything at one go --from salad to salt-pepper to pickle or required sauces. I did not have to call back gain for anything.
The food was as per my specification.
The property is new and has been very tastefully done up .