「I want to sincerely thank Copacabana for their understanding and support. Unfortunately, I wasn’t able to board my flight because I didn’t have the required visa to enter Brazil — a last-minute issue that completely changed my plans.
Despite this, they accepted my refund request without any hassle, and I truly appreciate the fairness and professionalism shown. It’s rare to find that kind of customer care these days.
Although I couldn’t make it this time, I’m definitely looking forward to...