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「Carpet was damp, smelt damp .. but was ok」

「This is simply a lovely place to stay in Penzance. The owners are so kind and helpful, breakfast was excellent everyday, it’s close to everything, and the room was so comfortable. Stay here. It’s awesome.」

「Generally it was a nice stay, we loved the balcony and size of them room. There were gluten free options available for my partner which was great as she has celiac disease. I must say that it does seem understaffed, we had a staff member come into our room to deliver room service and she seemed very stressed. People are human, people get stressed. However, it is not something I want to worry about while at a hotel and spa. When my partner and I first approached the spa front desk, the staff...

「Historical with beautiful ground. We stayed in Hunter, a three bedroom apartment that is built against a ground. It is a bit musty and quite basic. Mattresses are not good quality. Bathroom has no counter space. The property in general feels dated and not luxury when it comes to softwares.」

「It was very great time to spend in this hotel, I strongly recommend all to stay here.」

「The property is tired. Some of the staff worked hard. Some were obviously inexperienced. But the big problem was there were not enough capable staff. Long waiting times for food. Ordering systems that failed. Simple things like getting your own coffee at breakfast did not work. Altogether a lack of energy and commitment to getting things right was missing. No obvious management. Fabulous views, great weather. Frustrating hotel. We stayed one night. Could not imagine staying longer. What a lost...

「kind staff and good meal. only negative point is too busy car parking. 」