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"spotless"

"The room was great. The hotel is so close to the airport terminals for early departures."

"Such a lovely welcoming hotel. Christmas cosy and subtle tunes in the foyer a nice touch. Room was spotless and bigger than expected. Breakfast choices were great"

"This is the worst hotel I have ever stayed at. They lock the door between the elevator and the lobby at night and there is no one at reception — I have a 6:00 am flight from Hannover and needed to leave the hotel at 3:30 am — I was banging on the door for 10 minutes but there is no one at reception. I almost missed my taxi, except I found a door open at the back and had to walk all around the hotel in the dark pulling my suitcases — I am 77 years old — this is outrageous and reckless — I am furious and will do everything I can to make sure no one stays there in the future — and I will let the Gedenksta Bergen-Belsen know of my horrendous experience "

"Great hotel, would have rated 5 stars but we stayed there on a Monday - restaurants closed, limited dinner options in the bar lounge. Long wait for everything. Beverage prices excessive for the quality (e.g., Grauburgunder by the glass @ EUR 11/100ml would have to be remarkable; the wine on offer was of low complexity, flat, not fresh)"