「The staff was attentive and very quick to respond to my messages. My flight was delayed by 5 hours, and I ended up staying at the hotel for only about 3 hours. It was meant to be an overnight layover in Milan (original landing at 7:30 p.m. turned into past midnight), and with my connecting flight just 4–5 hours later, I even contemplated skipping the hotel altogether. Since it was too late for the free pick-up, I would have had to pay €35–40 for a taxi.
Still, the staff (Celeste) stayed up late...
「The staff was so friendly and helpful. Great location near ferry and center of town yet very quiet. Nice to have a restaurant on site. Are there two nights in a row. The wait staff was so attentive and the food was delicious!」
「John & I really enjoyed our stay in your hotel. It was very easy to find & having the ferry terminal directly over the road made it very handy for day trips.
We particularly enjoyed the food. The dinners were exceptional.
We would highly recommend this hotel.
Thank you to all the staff for making our stay so enjoyable. John & Fiona.」
「Überdurchschnittlich gut für ein 3 Sterne Hotel! Sehr nettes Personal, schöne Zimmer und sehr sauber. Das Frühstücksbuffet war auch wunderbar. Toller Blick auf den Lago Maggiore, 」
「Staff here was excellent! great family run business. Would highly recommend and would come back in a heart beat. Extremely friendly and helpful. Never was made to feel like a burden with my thousands of questions! 」
「Staff was helpful and professional and very courteous! Specially Daniella, she was so helpful with my delayed baggage issue. Gorgeous hotel with access to Lake Maggiore. Thank you everyone!」
"The staff was attentive and very quick to respond to my messages. My flight was delayed by 5 hours, and I ended up staying at the hotel for only about 3 hours. It was meant to be an overnight layover in Milan (original landing at 7:30 p.m. turned into past midnight), and with my connecting flight just 4–5 hours later, I even contemplated skipping the hotel altogether. Since it was too late for the free pick-up, I would have had to pay €35–40 for a taxi.
Still, the staff (Celeste) stayed up late trying to reach me via WhatsApp and phone calls to confirm my arrival time. I truly felt he went above and beyond, especially considering this was a non-refundable booking (and he probably also needed to arrange the 4 a.m. airport drop-off). In the end, I did take a cab to the hotel, managed a couple of hours of rest, and I’m glad I did. Not to mention, they even left a breakfast-to-go in my room.
Although my stay was short, I would definitely recommend this lovely place to anyone looking for quiet accommodation and excellent customer service."
