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Suites Chac Chi

2.5 star property
Travelers can choose between relaxing by two outdoor pools with sun loungers or getting active at the on-site gym at this convenient property

Choose dates to view prices

Suites Chac Chi offers relaxation and activity options. Guests enjoy WiFi in their rooms, with practical amenities like dry cleaning/laundry services and luggage storage. The staff is consistently praised by previous visitors for their welcoming approach.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

  • 13 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

  • 13 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi
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About the neighborhood

Located in Isla Mujeres, Suites Chac Chi is near the beach. Isla Mujeres Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Cancun Mall. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
77400, QROO, Isla Mujeres, Avenida Rueda Medina, Colonia Electricistas NO.2

What's nearby

  • A colorful building with vibrant murals and a checkered pattern on the lower level.
    Crayola House
    14 min walk - 1.2 km
  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    4 min drive - 2.8 km
  • A crowded beach with clear turquoise water, palm trees, and boats in the background.
    North Beach
    4 min drive - 2.8 km
  • A coastal resort with a swimming pool, a lighthouse, and a winding road along the shore.
    Punta Sur
    9 min drive - 5.6 km
  • A wooden pier with a sign for 'Isla Mujeres Dolphin Discovery' and a thatched-roof structure in the background.
    Dolphin Discovery
    9 min drive - 5.6 km

Getting around

  • Cancun Intl. Airport (CUN)
    116 min drive

Restaurants

  • oscar's grills pizzas
    17 min walk
  • Isla Brewing Company Beer Garden
    11 min walk
  • Dolphin Discovery
    6 min walk
  • Mango Café
    11 min walk
  • La Palapa Del Capitan
    6 min drive

About this property

Suites Chac Chi

  • Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Suites Chac Chi provides amenities like dry cleaning/laundry services and a gym. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • 2 outdoor pools along with sun loungers
    • Free self parking
    • A front-desk safe, luggage storage, and concierge services
    • A 24-hour front desk and tour/ticket assistance
  • Room features
  • All guestrooms at Suites Chac Chi have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with showers and shampoo
    • 21-inch TVs with satellite channels
    • Coffee/tea makers, ceiling fans, and daily housekeeping

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Exterior
Hotel Sol Caribe
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  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
8.2 out of 10, Very Good, 247 reviews
The price is ￥7,154
￥9,971 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Suites Chac Chi have a pool?

Yes, this property has 2 outdoor pools.

Is Suites Chac Chi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Suites Chac Chi?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Suites Chac Chi?

Check-out is at noon.

Where is Suites Chac Chi located?

Situated near the beach, this hotel is 0.7 mi (1.1 km) from Crayola House and 1.6 mi (2.6 km) from North Beach. Isla Mujeres Ferry Terminal and Miguel Hidalgo are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Suites Chac Chi Reviews

7.6

Good

8.2

Cleanliness

6.6

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 34 out of 136 reviews
Rating 8 - Good. 60 out of 136 reviews
Rating 6 - Okay. 28 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 6 out of 136 reviews

Reviews

Verified

2/10 Terrible

Xaquib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal servicio

No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app
Stayed 1 night in Apr 2021
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Sucio telarañas penetrante olor a humedas y sensacion de suciedad
Stayed 1 night in Apr 2021
Verified

2/10 Terrible

Marco

Disliked: Staff & service, property conditions & facilities, room comfort

Pésimo servicio

Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos
Stayed 1 night in Mar 2021
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonito el hotel

Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.
Stayed 1 night in Jan 2021
Verified

6/10 Okay

Francis

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a comfortable stay

Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Audrey

It was fine . A bit far from everything
Stayed 4 nights in Dec 2020
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable

En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and decent place. Patience needed but nice.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Es un lugar muy tranquilo, hay una vista increible desde la terraza.
Stayed 1 night in Aug 2020
Verified

8/10 Good

joel

Liked: Cleanliness, staff & service, room comfort

Safe area but no locks on windows or balcony

Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is clean and staff are nice. But its far from the beach area.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
very clean excellent price and free cont.breakfast
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Mariama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Place to Stay for budget trip to Isla Mujeres

Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Stanza spaziosa wi-fi quasi inesistente posizione non centrale
Stayed 1 night in Jan 2020
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort

quaint Mexican hotel.

This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Anaid

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel & suites Chac Chi

Muy lindo el hotel y la vista de la alberca es increíble tienes el mar por ambos lados. La dirección que aparece en la aplicación de hoteles no es la correcta ya que esta te lleva a Bahia Chac Chi otro hotel. El hotel se encuentra lejos del centro y playas, es necesario tomar taxi para llegar.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Juan Gerardo

Liked: Cleanliness, property conditions & facilities, room comfort

It was good

We got a good stay in general, the only issue was that our safe was not working good and went we reported it; the guy at the front desk said that guy in charge left 20min ago so we had to wait if we wanted it to be fixed until he comes back and we were on our way to have lunch.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Las instalaciones están limpias solo qué hay poco servicio
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from downtown, walking distance 2KM and a pool
Stayed 25 nights in Feb 2019