Beautiful views from the rooftop lounge area. Great location with access to many activiies. Property manager extremely helpful! Thanks for an excellent stay.
Richard K.
2025 年 4 月に 2 泊滞在
8/10 (良い)
Paulette R.
2025 年 3 月 10 日
良かった点 : 清潔度
It was good
The property was great. The host was excellent. The city was a disapointing. It was crowded and difficult to maneuver.
Paulette R.
2025 年 2 月に 9 泊滞在
10/10 (非常に良い)
Adam W.
2025 年 1 月 5 日
良かった点 : 清潔度
Best trip to Mexico we’ve ever had
Place worked perfect for us. We had 8 of us and lots of space for everyone. The house was great and we were well taken care of by the manager, she was great. The roof top patio was amazing especially in the early mornings and the evenings. We felt safe in the area and walked to dinner a couple times. Uber worked very well for the times we didn’t have the access to the house vehicle. We would definitely book again if we decide to head back to Cancun.
Adam W.
2024 年 12 月に 8 泊滞在
10/10 (非常に良い)
John S.
2024 年 12 月 14 日
良かった点 : 清潔度
Perfect Place for Us to Stay in Cancun
This is a great home for a large group. The pictures accurately represent the house. We were attending a wedding with many people staying with us of all ages. The house, the owner and Lory who was 3 blocks away were all great. The 5 bedrooms and 4 1/2 baths were in good shape and very comfortable. They are spread out on a couple of floors so you have privacy too. The roof top deck is on the 4th floor and is amazing. The use of the car was very helpful to us. Communication with Michael (owner) and Lory (property manager) was very helpful and fun. The book with all the needed info for Tranquility House and the area was very helpful.
John S.
2024 年 12 月に 7 泊滞在
8/10 (良い)
Galey D.、las vegas, nevada
2024 年 3 月 17 日
良かった点 : 清潔度
Nice house and good neighborhood
Overall, we had a very good stay. The house was roomy, clean and was located in a nice neighborhood with several guards at the gate. We all felt quite safe there. We were a large group (12 people) and there were plenty of comfortable beds to accommodate us. I would suggest a couple of areas of improvement: the bathroom in the master needs attention. The door wouldn’t close and the doorknob was completely non-functional. No water pressure in the toilet so go #2 in a different bathroom. 😵💫No ventilation in any bathroom so byo air freshener. Toilet seat in that bathroom needs to be replaced. More hand towels and washcloths in the kitchen would also be helpful so renters can clean up after themselves. I would have liked to give this house 5 stars and, with the changes I’m suggesting, I certainly would have. But the real star of the home is the property manager: Lory Fiacco!!! She is friendly, helpful and really tried hard to make our stay as enjoyable as possible. She was incredibly responsive and answered all of our questions and addressed the few concerns we had. She is top-notch and the owner is lucky to have her. Thank you Lory ❤️❤️❤️
Galey D.
2024 年 3 月に 7 泊滞在
10/10 (非常に良い)
Keri H.
2023 年 12 月 30 日
良かった点 : 清潔度
Christmas in Cancun
We picked the perfect place for my entire family to be together for Christmas. The property was large enough to accommodate us all. With plenty of rooms and plenty of bathrooms. We had enough supplies to cook dinner in the kitchen and grill outside. Thanks for the memories. One of our best Christmases ever.
Keri H.
2023 年 12 月に 6 泊滞在
10/10 (非常に良い)
Felix Omar T.
2023 年 12 月 8 日
良かった点 : 清潔度
Had to leave
Had to leave for health issues. Other than that all was great. Host very attentive and always making sure everything was ok. Pool was a bit away from property but, didnt have the need or health to use it. Will I be back? Yes I will.
Felix Omar T.
2023 年 12 月に 5 泊滞在
8/10 (良い)
Dwight J.
2023 年 11 月 26 日
良かった点 : 清潔度
Me and Mrs jeans
Lori was very nice and helpful,the property has plenty of room.Roof bar and grill is very nice for entertaining ,big plus for the washer and dryer, near to the Walmart express and neighborhood felt safe at all time,love it, recommend
Dwight J.
2023 年 11 月に 7 泊滞在
8/10 (良い)
Sheila R.、Brenham, TX USA
2023 年 7 月 18 日
良かった点 : 清潔度
Month in Cancun
The property was very accommodating. The host picked us up at the airport and brought us to the house. She opened the house for us and gave us the code. The house was cooled off for us. The house is equipped with all the things needed. The neighborhood was very friendly and safe. I would recommend this house.
Sheila R.
2023 年 6 月に 28 泊滞在
10/10 (非常に良い)
Scott C.
2023 年 1 月 5 日
良かった点 : 清潔度
As advertised
Great property for a family vacation. Plenty of room for our group of 6. Unfortunately we had rain 6/10 days we were in Cancun. The covered rooftop was a great place to sit and avoid the rain. The home is conveniently located to get around town. Scott the property manager was excellent to provide local information. Would definitely recommend this property.
Scott C.
2022 年 12 月に 10 泊滞在
10/10 (非常に良い)
Alejandro E.
2022 年 12 月 14 日
良かった点 : 清潔度
Great affordable place to stay.
It's a great place to stay for the price if you're coming with a large group. Pick up and drop off from the airport, a car for getting around in town included, in a nice gated community. It's an all around great package.
Alejandro E.
2022 年 11 月に 8 泊滞在
10/10 (非常に良い)
Adriana B.
2022 年 7 月 29 日
良かった点 : 清潔度
Perfect house for a big family
We loved our stay at the Puerto Juarez property in Cancun. Very clean and spacious. It was the perfect rental for me and my family
Adriana B.
2022 年 7 月に 7 泊滞在
8/10 (良い)
Veronica C.
2022 年 7 月 5 日
良かった点 : 清潔度
Family vacation
We had a great time. The house was comfortable and we had plenty of room. We enjoyed the sky deck a lot!
Veronica C.
2022 年 6 月に 9 泊滞在
10/10 (非常に良い)
Araceli J.
2022 年 6 月 8 日
良かった点 : 清潔度
Home away from Home
This property is wonderful. There were a total of 13 family members with us. The 5 rooms were perfect in size and we really liked that all but two rooms had their own full bath. The beds were all very comfortable. The kitchen was well equiped. We really liked that there were two refrigerators. The vehicle that they made available to us was very convenient. Scott the property manager and Michael the owner were super helpfull to us. My father-in-law needed dialysis while we were there and they both helped us get the inforamtion we needed to get that all set up. Scott got us picked up and dropped off at the airport via a shuttle service that was excellent. We booked all our tours through the company that they recommended and we received excellent service. We had to cut our vacation short, unfortunatley, due to a family emergency and Scott helped us print plane tickets and was a great support to us. We defintely recommend staying here!!
Araceli J.
2022 年 5 月に 7 泊滞在
10/10 (非常に良い)
Richard J.
2022 年 4 月 20 日
良かった点 : 清潔度
We will do it ab
100% safe, gated residential
Richard J.
2022 年 4 月に 6 泊滞在
10/10 (非常に良い)
Elizabeth A.
2021 年 12 月 1 日
良かった点 : 清潔度
Amazing and welcoming host
Puerto Juarez property was such a pleasurable experience. First of all, we had our first reserved home cancel a day before and had nowhere to stay and lucky for us this property was available. Michael, the owner, contacted me via email and told me that Scott the manager of this property would assist me in our check in and anything we needed. He automatically contacted me and offered his help in getting us pizza and drinks since our flight was delayed more than 5 hours and didn't get to Cancun until 11pm. It was really nice to have someone so helpful. The house was really clean, great decor, had everything you could possibly need besides being in your own home.. My overall experience was superb. I highly recommend this property!
Elizabeth A.
2021 年 11 月に 8 泊滞在
10/10 (非常に良い)
Maria M.
2021 年 8 月 11 日
良かった点 : 清潔度
Mom
Great service, nice house, on time transportation
Thank you
Maria M.
2021 年 8 月に 7 泊滞在
10/10 (非常に良い)
Juan R.
2020 年 7 月 15 日
良かった点 : 清潔度
Amazing!!!!
Great home!! My husband’s side of the family lives in Mexico and we rent this house when we have a reunion and everybody goes to the beach. The house is perfectly accommodating to the size of our group. We have 15 people and this home has been so good to us every time. The owner is extremely friendly and has always been available to answer any questions that we may have concerns about. Scott the property manager is also awesome! Very well informed about the area and activities and giving recommendations. Highly recommend this rental. Especially for large groups. Will definitely continue to use this home when going to Cancun.
Juan R.
2020 年 7 月に 8 泊滞在
10/10 (非常に良い)
Brad O.
2020 年 3 月 25 日
良かった点 : 清潔度
A great house for some authentic Cancun experiences
This house was an absolute perfect place for me and my large family. Plenty of rooms, excellent kitchen, and a wonderful rooftop deck with a lovely breeze in the evening to get together and just enjoy being together. This is not a property you can walk to the beach from, but it is excellent for access to Central Cancun, short 15 mins to the Hotel Zone public beaches, and about 15 mins to a Ferry to Isla Mujeres. It is in a small gated community which gives you a real sense of security, but you can also easily walk to get to several great locals spots. Right outside the gate is an amazing local Mexican restaurant and a really cool Pizza place that serves a range of funky pizzas that are great. There is also a park for the kids right there. The property owner has a local house manager who was super friendly and easy to work with. We had to cut our trip short due to the COVID19 situation escalating back home in the US and the property owner is working with us on a credit for a future stay and we absolutely will be back. Getting to experience life in the Centro of Cancun is really pretty interesting and added a real uniqueness to the trip that is tough to explain. For any group whether family or friends though, this is a great spot.
Brad O.
2020 年 3 月に 7 泊滞在
10/10 (非常に良い)
Monte S.、Coutts
2020 年 2 月 20 日
良かった点 : 清潔度
Best in Cancun!!
Right from the start it was awesome. Scott makes this place run as smooth as possible.
The kitchen is great, two fridges makes it so convenient. The water hooked up to the in door ice and water is pure genius. Lots of room to prep and cook.
The rooms were very nice and the beds were comfortable.
The roof top area was great, bbq worked well and lots of room for the whole crew (15) and the toilet up there was convenient and airy. You really get to know the neighbors.
The only drawback is that you are sharing the pool with 8 other families, but if you are more social than I am, you will like it.
We did have the electrical meter go out on us one night which made sleeping without the a/c uncomfortable. Scott did a superb job in getting the technicians there and then replaced the meter the next day. Also the technicians were able to give us some power to get us through the night with lights, internet and appliances working.
One of the main reasons I booked this place was the stellar reviews Scott got and he did not disappoint. We didn't use him as much as some others indicated in their reviews, but when needed, he was the man.
Monte S.
2020 年 2 月に 7 泊滞在
10/10 (非常に良い)
antonio o.
2019 年 12 月 15 日
良かった点 : 清潔度
Bien por cancun
Buena casa amplia y tranquila el administrador Scott ubicado muy cerca muy amable y disponible
antonio o.
2019 年 12 月に 5 泊滞在
8/10 (良い)
Caleb S.、Denver
2019 年 1 月 30 日
Great property, good location.
Great place to stay if you are an experienced international traveler. The gated community is very safe and secure. Local area shops all spoke English and were quite friendly. (Don't miss the little taco stand at the playground after 8:00 pm)
Quick walk (12 minutes) to the light house and the ferry to Isla Mujeres which in my opinion is much better than the hotel zone.
The best part was the rooftop hammocks, unfortunately, they were rotted out from sun and wind so we could not use them. I am sure Scot will grab a few new ones very soon! A few more bar stools on the roof would be great too! Definitely my go to for Cancun in the future
Caleb S.
2019 年 1 月に 4 泊滞在
10/10 (非常に良い)
Anaberta V.
2018 年 8 月 2 日
Amazing Experience!
The house was located in a very safe neighborhood. It had everything we needed to make our stay comfortable. It was centrally located. We took advantage of the complimentary shuttle from the airport. We really enjoy spending time in the terrace. I would like to thank Scott, our host. He made us feel like home. He went above and beyond to make sure we had everything we needed to get us situated.
I highly recommended this house.
Muchas Gracias Scott y Laura
Anaberta V.
2018 年 7 月に 7 泊滞在
10/10 (非常に良い)
Tony U.
2018 年 1 月 23 日
Wonderful stay in Cancun
Great place to use as a base while in Cancun. Scott and Laura was wonderful
Tony U.
2017 年 12 月に 9 泊滞在
6/10 (普通)
Alison C.
2017 年 9 月 4 日
Brilliant but the description needs tweaking
I want to write an honest review and we had a fantastic time but the villa description needs tweaking and the villa needs a little maintenance on it.
It is described as luxury, it is NOT luxury, it is a lovely villa set in a very typical Mexican residential area. There are many dogs wandering the complex and howl at 07.00 am although you do get used to the early alarm clock! The upstairs sky terrace has lights missing so we could not enjoy it after dark and the door does not lock and being as there is no safe within the villa this could be a problem, saying that the terrace is four floors up! There is no dishwasher but items from previous guests are left so it has cleaning items which is a big help as the local shops are very sparse. Walmart is a short taxi drive away and is roughly 40 pesos but to get a taxi back is 80 pesos as the drivers have to pay a small fee to be waiting within the shopping centre grounds, again this is no problem. The manual inside the villa or Scott states that the nearest beach is 400 metres or a 12 minute walk, this is in fact, a very local beach and the sea cannot be swam in due to local boats being around and it is about a 30 'min walk and the walk is on a main road.The manual states that you can use the hotel beaches by the hotel zone and use the pool etc. On arrival to the hotel advertised, We were told that this was not possible but obviously they could not stop us using the beach but we were not allowed to use the hotel pools and bar which actually makes sense really. If you choose this villa, which is lovely, please hire a car as it will make life a lot easier for everyone. We were a party of 11 so taxis and Uber's were a pain to organise. The taxi AP advertised in the manual was not possible to use as for the ten days we were there, there was no taxis in the vicinity.
If you want a holiday to mix with locals this is for you. Please do not be put off but we felt that the info had been a tad exaggerated . The communal pool had two cameras that are registered to the managers mobile so he can see you at all times and the poolside table and chairs are not to be used by guests of the villa.
The villa itself is well equipped and the beds were lovely and comfortable. The washing machine and drier was a fantastic bonus and the villa had about 40 towels to use. I would recommend this villa to young people .Isla Mujeres is a short boat ride away, we went on our own with a local fisherman and had a fantastic day with him