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Na Balam Hotel

3.0 star property
Beach hotel with outdoor pool, near North Beach

Choose dates to view prices

Photo gallery for Na Balam Hotel

Aerial view
Terrace/patio
View from room
Outdoor pool, pool umbrellas
Poolside Room | 1 bedroom, in-room safe, individually decorated, individually furnished
Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is ￥32,239
￥39,668 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Suite

Two Bedroom Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 104 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

Poolside Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Poolside Suite

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Free bottled water
  • 68 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

Poolside Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Poolside Room

8.8 out of 10
Excellent
(32 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Room Standard with Pool View

  • Sleeps 4
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About the neighborhood

Map
77400, QROO, Isla Mujeres, Calle Zazil-ha No. 118

What's nearby

  • North Beach - 2 min walk - 0.2 km
  • Miguel Hidalgo - 6 min walk - 0.6 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km
  • Isla Mujeres Ferry Terminal - 13 min walk - 1.1 km
  • Dolphin Discovery - 14 min drive - 6.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

  • ‪Cañabar Beach Club - ‬1 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Snappers - ‬3 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk
  • ‪La cueva de la Cherna - ‬6 min walk

About this property

Na Balam Hotel

Family-friendly hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar, and a terrace. With amenities like beachfront dining and sun loungers, this hotel is the perfect place to soak up the sun. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Additional perks include:
  • An outdoor pool along with pool umbrellas
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and beach towels
  • Wedding services, beach umbrellas, and smoke-free premises
  • A banquet hall, multilingual staff, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as thoughtful touches like safes and free bottled water.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Similar properties

Front of property

Izla Beach Front Hotel

  • Pool
  • All inclusive
  • Spa
  • Parking included
8.6 out of 10, Excellent, 1,024 reviews
The price is ￥21,089
￥26,084 total
includes taxes & fees
Nov 3 - Nov 4
Izla Beach Front Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Does Na Balam Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Na Balam Hotel?

As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Na Balam Hotel on Nov 2, 2025 start from ￥32,239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Na Balam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Na Balam Hotel?

This hotel doesn't offer parking.

What time is check-in at Na Balam Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Na Balam Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Na Balam Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 120 per vehicle applies.

Where is Na Balam Hotel located?

This family-friendly Isla Mujeres hotel is located by the ocean, just steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cocal Beach and Aztlán Galería are also within 10 minutes.

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Reviews

Na Balam Hotel Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.2

Staff & service

8.8

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 347 out of 831 reviews
Rating 8 - Good. 304 out of 831 reviews
Rating 6 - Okay. 103 out of 831 reviews
Rating 4 - Poor. 50 out of 831 reviews
Rating 2 - Terrible. 27 out of 831 reviews

Reviews

10/10 Excellent

Jose Villa

Liked: Cleanliness, staff & service, amenities
Great location in playa Norte.
Stayed 4 nights in Dec 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Stayed 2 nights in Feb 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and private hotel with friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
Stayed 3 nights in May 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and laid back vibe

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Stayed 5 nights in Jan 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Hortencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, my room, the amenities & close to the beach.
Stayed 1 night in Dec 2023

10/10 Excellent

Coty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quite
Stayed 1 night in Jun 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Includes breakfast. Daybeds across thexstreet on beach are fantastic. Cool spot.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na Balam exceeded my expectations in every way.
Stayed 6 nights in Apr 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,
Stayed 3 nights in Jan 2025

8/10 Good

Mary Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
Stayed 7 nights in Mar 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and amazing!!!
Stayed 5 nights in Aug 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Stayed 5 nights in Jan 2025

4/10 Poor

Everardo

Liked: Cleanliness, amenities
Disliked: Staff & service
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
Stayed 4 nights in Jun 2024

8/10 Good

Diane

Liked: Amenities
Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great
Stayed 9 nights in Nov 2023

8/10 Good

Sean

Liked: Cleanliness
Very chill, but the meditation was a little cultish.
Stayed 5 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Room for improvement

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
Stayed 3 nights in Feb 2025

6/10 Okay

Shelley

Liked: Cleanliness
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Bait and Switch a CON

Shocking unpleasant surprise on arrival did not get this hotel but a horrible across the street suite.cost a lot of money supposedly offering a kitchen but no microwave, oven No grab bars in very slippery shower and by the way I had a very bad fall the first day due to odd small step at master bdrm door
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The doors to the room had to be locked with a key from the inside. I was concerned if ever a fire looking for the key to exit the room .
Stayed 7 nights in Jul 2022

8/10 Good

Mette

Liked: Staff & service
Disliked: Property conditions & facilities

Charming hotel close to the most beautiful beach.

Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.
Stayed 2 nights in Mar 2023