We booked this property for a longer stay but left after one night because we did not feel safe staying.Our first night, our son removed four large crabs that were entering under the front door. We also found bugs in the beds, and the overall cleanliness was below expectations.The home appeared poorly maintained. A stair was broken and wobbly, a window was cracked allowing bugs to come in, and the property did not feel secure. The gates had no locks, unlike all neighboring properties, and the house locks did not provide much confidence.The pool had missing tiles, the BBQ was unusable, and the property photos did not reflect the home's current condition. Little maintenance appeared to have been done.Privacy was a concern. The managers' guest house overlooks the home, and limited window coverings reduced privacy. We were also uncomfortable when a manager photographed my husband while he returned the key.Shortly after arrival, the electricity was shut off for an hour for maintenance. We also had two dogs enter the pool area while our children swam because the fencing was not secure.We requested a refund on our first night and were denied. We also requested repairs to the stair, cracked window, and gap under the door, but received no response until three days later, after we had already left early and escalated the issue to VRBO.The property felt neglected, not secure, poorly maintained, and not accurately represented in the listing.