「We had reserved an executive suite for three people, but due to a mistake on the hotel’s side, the room was double-booked, and we ended up staying in three separate rooms.
Compared to the room we originally booked, the rooms we were given did not have a microwave, an electric kettle, or a sink, which made our stay quite inconvenient. It was disappointing that there was no partial refund or other compensation, even though the room standard was clearly downgraded.」
「We had reserved an executive suite for three people, but due to a mistake on the hotel’s side, the room was double-booked, and we ended up staying in three separate rooms.
Compared to the room we originally booked, the rooms we were given did not have a microwave, an electric kettle, or a sink, which made our stay quite inconvenient. It was disappointing that there was no partial refund or other compensation, even though the room standard was clearly downgraded.」
Mariko