Dear Setsuko,Thank you for taking the time to share your feedback with us.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you.We hope we can provide you with an improved stay in the future.Kind regards,Cindy Cornelis, General Manager

Dear Sevak,Thank you for taking the time to share your review.We're pleased to hear that you found our Wi-Fi service and the cleanliness of our hotel to be satisfactory. Our team works hard to maintain a high standard of hygiene and connectivity for all our guests. However, we're sorry to hear that some aspects of your stay did not meet your expectations. We aim to provide efficient space utilization with our Cocoon design, which includes unique room features such as the in-room shower concept. While we understand that preferences vary, we do provide all necessary linens for our guests' comfort. Our hotel information does outline the amenities provided and, we strive to offer a comfortable experience at a budget-friendly price.We hope that you will allow us the opportunity to provide you with an improved stay in future. Best regards,Cindy Cornelis, General Manager

Dear Emiliano,Thank you for sharing feedback about your recent stay.We regret that your time with us did not meet all your expectations.We hope to welcome you again in the future. All the best.Cindy Cornelis, General Manager

Dear Karsten,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Cindy Cornelis, General Manager

Beste Rostom,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Cindy Cornelis, General Manager

Geachte Prateek,Hartelijk dank voor uw beoordeling.We zijn blij dat we u van dienst konden zijn met ons hotel en nemen uw score ten harten ter verbetering van onze service.Wij hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel. Met vriendelijke groeten,Cindy Cornelis, General Manager

Dear Lasse,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you return in the future.All the best,Cindy Cornelis, General Manager

Estimado Ricardo,Gracias por alojarse en nuestro hotel.Lamentamos que la calefacción de su habitación no funcionara correctamente y que esto haya causado inconvenientes durante su estancia. Nos complace que, tras sus comentarios, hayamos podido ofrecerle una solución cambiándole de habitación. Con respecto al acceso al hotel, agradecemos sus observaciones y queremos destacar que nuestra ubicación es fácilmente accesible desde la plaza de la estación, siguiendo las indicaciones proporcionadas. Entendemos que el tamaño y el diseño de las habitaciones con nuestro concepto Cocoon pueda no ser del gusto de todos los clientes; pero nos esforzamos por ofrecer un espacio eficiente y confortable. En cuanto a la condición del hotel, siempre estamos atentos al mantenimiento y a la actualización de las instalaciones para asegurar la satisfacción de nuestros huéspedes.Esperamos, nos conceda una segunda oportunidad para que pueda disfrutar de una mejor experiencia.Un saludo cordial,Cindy Cornelis, Directora general

Dear Serene,Thank you for taking the time to share your feedback.While we regret to hear that some aspects of your stay did not meet your expectations, we appreciate your feedback as it is crucial for us to continuously improve our guest experience. Our unique room design, the Cocoon concept, optimizes space and includes an in-room shower for contemporary, budget-friendly accommodation. We understand that preferences vary and we're sorry to hear that our towel quality did not satisfy you. We strive to maintain high standards of cleanliness and comfort, and we will ensure that our housekeeping team is attentive to all details.We hope to see you again in the future.Cindy Cornelis, General Manager

Dear Claire,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again. Seasons greetings,Cindy Cornelis, General Manager

Chère Huguette,Nous sommes ravis que l'emplacement de notre hôtel à proximité de la gare et des commodités vous ait permis de profiter pleinement de la ville de Bruges à pied.Bien que nos chambres bénéficient d'un triple vitrage pour minimiser les nuisances sonores, nous comprenons que la sensibilité au bruit puisse varier d'une personne à l'autre.Nous espérons vous revoir pour un séjour plus tranquille et vous souhaitons une bonne fin d'année !Bien à vous,Cindy Cornelis, Directrice générale