Check in was unnecessarily complicated as they required that you go online and upload a drivers license photo and then a selfie. Ridiculous by itself, but then the system wasn't working. After several attempts, I finally called the company and the person who took the call tried to walk me through it and had no success. Finally, she got someone to approve sending me the check in information I would need to get into the house. But then, when after a 7 hour drive we got there, we founf out that the address given was not to the house but to a restaurant that I assume acted as an office. We could not find the house because of no address and there were several units there that looked like the one we had a picture of. We needed a unit number....we didn't have one no where in any of the info we had from the owners. We finally called expedia because no one was answering from the office in Tallahassee, Florida and somehow they were able to trace down a unit number for us. Ended a very frustrating day of just trying to get checked in. The house inside was clean and very comfortable, but the unit was for sale and they have completely let the outside go. Little to no maintenance outside. Very dirty and unkempt deck and patio....barbeque has not been cleaned in forever and was unusable. We personally will not use again and can not recommend it to anyone else...mostly because of the checkin frustrations.