The Inn has zero flexibility with check-ins. If you are at all likely to run late, don't bother making a reservation. The money is likely wasted.
We called the venue 2.5 hours in advance to inform them that we had been stuck in traffic and would arrive a little bit late for a one night stay the same night. We would have arrived no more than half an hour past check-in time. The lady on the phone responded rather abruptly to inform me that we will not be checking in or be staying at the hotel that night if we arrive after 11pm. When asked if there was anything that could be done, the response was no.
While I understand that each venue has their own policies and generally support this, there should be flexibility for unforeseen circumstances.
This is honestly a first for me. I've stayed in a wide range of hotels, hostels, Inn's, home stays, camps sites etc, but have never before been met with such a lack of compassion or customer service. It was not possible to get a refund and we were left to fend for ourselves that night. Which was a bit of a blow to say the least, given that it was the venue that refused to accommodate us.
Terrible start to what was meant to be a lovely birthday weekend. Can not recommend.