This is our 2nd time this year to stay at The Village at Breckenridge and, in our opinion, the location cannot be beat. Steps away from town, ski school, ski rentals, and the Quicksilver lift, it's a perfect location for those skiing with kids. This particular property didn't disappoint either. It had an amazing view, was spacious, well appointed, and the beds were fairly comfortable as well (the master bedroom king took some getting used to, but it was still better than most). The front desk at Village at Breck is also helpful and wonderful, always willing to bring humidifiers, dishwashing soap, and even laundry detergent.
However, the trip was a bit marred by the management company, Vail Resorts, and the advertising company, RedAwning. Approximately 10 days prior to our trip, someone from wholesale at Vail Resorts contacted us to advise they were "upgrading us" to a non ski in / ski out location on another peak. When I asked why, they said it was a "maintenance issue." When I asked what could possibly take over 10 days to fix, they couldn't answer. I told them the "upgrade" wasn't acceptable because it was a distance from the ski school, and we had planned the trip with friends in the same location. They essentially told me we would either have to take the "upgrade" or they could refund our money for the condo, "without penalty". What about our flights, transportation, ski school, and lift tickets? I continued pushing for a solution on my own despite wholesale Vail Resorts arguing that I had to go through RedAwning and RedAwning claiming there was absolutely nothing they could do. About 2 days later, after a ton of calls and messages, and right before I was going to pay thousands of dollars additional to book another similar location, I was told everything was fine, they moved another family and our condo would be available. Clearly, they double booked the unit, but claimed a maintenance issue as a defense to holding up their end of the contract. As I spoke with people around town about it, I was told it happens quite often. That is unacceptable business practices. If you double book, own up and solve the problem instead of bullying families into settling for less than what they paid for. Ultimately, I appreciated the employees from Vail Resorts solving the problem, but I think there is a significant character problem with the overall management of the company.