This could have been a perfect condo, but the management company clearly doesn’t take care of the property. The day before our arrival we received a call stating the air conditioning was broken, and we were not allowed to use it. No offer to move us or discount our stay, and no time to make alternate arrangements.
Arrival and check-in were easy. The unit was spacious, with plenty of room for a family of 4 + dog. Unfortunately it had clearly not been cleaned. There were dirty dishes in the dishwasher, and only one bed was made. My husband found a mystery pill on the floor, which upon googling was a strong prescription sedative. Had my kids or dog found it first, this could have been an unforgivable issue.
At bedtime we tried to shower, but there was no hot water. To their credit, I reached someone on the available help line, and this was fixed the next day. But the a/c was never available, and many smaller things just weren’t done well (no trash bags, broken lights, stains on linens). And previous reviews were right, the mattresses were horrible.
The location was perfect, easy access to Silver Dollar City and downtown Branson. So I would stay at Stonebridge again, but will make a point to avoid this company in the future.