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"The parking is easy & free and the staff are very friendly, cheerful, helpful & polite. The rooms are basic but clean, the shower cubicle is huge & the towels are big too. We would go back again."

"Top floor room (32) was lovely. Clean and comfortable. Excellent lift. The staff were absolutely A class. They couldn't do enough for us from the very moment we checked in. Breakfast was very tasty & cooked fresh to order. Highly recommend the full english & the eggs benedict. The hotel itself is well placed in town with an excellent view of the park & abbey. If we're back in Hexham, we would most definitely go back. Thank you to all the staff. "

"The reception and cleaning staff were very helpful. The hotel decor is rather dark and dated. The lift was out of order so I had to go up 6 flights of stairs to my room. The fire/room doors do not have a soft close option so you are often disturbed. Walls are fairly thin, voices/tv can be heard through them. Breakfast was adequate, I have had better. Rooms are a good size, with plenty of towels/toilet roll (1 ply), tea and coffee. Very good size tv."

"Breakfast fine,Limited parking at hotel so had to park in council car park cost me another £11 so not happy and the property was dated "

"Cold room heating not working properly, hotel knew about this yet sold us the room. Hotel very anti-family with regard to use of pool. Unless you wish to use the pool as a family very early in the morning or in the you have no chance of using pool. Hotel doesn’t tell you this until after check in not at booking. "

"Fabulous upgrade to a newly decorated suite, thanks! Beautiful space and going to try and book to go again with my husband. Didn’t get time to use the facilities this time but there’s a charge to use unless you book direct. The allocation for the evening meal on the HB package is £35. You can pay extra if you so wish. We happened to be seated next to the grill area so got chatting with the cook there. I had the most amazing steak - perfectly seasoned with a sauce. He also advised on the type/size of steak options. Based on what we saw my friend had a burger. It was lush and my steak was certainly the nicest in a long time. Chips came with a herb on which detracted from the flavour and we both left a lot. Ordinary fries or plain chips would have been better. Great breakfast next day and decent sized beakers to get a drink from of machine. Lush hot choc! Two guys were on their phones at different tables discussing work matters close to me which detracts from a relaxing brekky. I was almost going to move as it went on maybe ten mins. Hospitality nationally needs to consider signs asking people to consider the impact of such calls on other diners. Selfish! The chap two tables up said he didn’t want something going in the press but he talked about it. Despite this, it’s my third stay at this hotel and can recommend. Easy for M6 proximity and half way stage for my friend and I to meet. We usually book a separate room too so we can sleep well which I did with hotels. Com. "

"Great location clean and worth the money thank you for a very comfortable night"

"Room was big as was the bathroom. Was clean and staff were very friendly "

"It’s a good little hotel"