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"The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel."

"Great value and perfectly acceptable "

"Helpful, friendly, efficient staff Room clean and well equipped with toiletries Good choice at breakfast "

"Great hotel,staff excellent and the food first rate but will book directly with hotel in future."

"Room was spotless and one of our favourites, staff are so friendly and helpful. We love celebrating our wedding anniversary at the castle. We have been going for 8yrs now. "

"Good"

"The accommodation, the staff and the location."

"Warm and spacious comfortable room, helpful staff, pleasant ambience, conveniently situated."

"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "