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"Room was small but lovely and very clean. Staff were fantastic throughout our stay whether at reception, room cleaning and breakfast all were exceptionally friendly and helpful. A fantastic hotel on a great location within walking distance of all key main attractions "

"Room was of a good size and clean. Staff were friendly and helpful We were able to check in early when we arrived to drop off our bags which was a great bonus! Good location for exploring York"

"Excellent hotel in great location"

"Friendliness of staff on rewards desk at check in was first rate.Knowledgeable about local area and transport really appreciated. Room lovely and clean and bed comfy! "

"Sorry never got the name of the lady who booked us in but she was excellent. Very friendly and helpful and this sets the stay off to a good start. Thank you! The stay was lovely and comfortable. Been here quite a few times and will continue to do so. Just feel very welcome at the queens. Breakfast was also very nice, bit noisy due to the acoustics of the room but still very nice. Going to the room the room makeover team were also very welcoming as we walked through. Top notch hotel. Well done to all and thank you."

"Room was wonderful. Always clean. Stayed many times."

"It was fantastic, very lovely staff, clean room "

"Beautiful hotel and grounds, and excellent Spa and wellness facilities"

"Lovely room, very responsive staff and a helpful location in the centre close to the station. "