Boulder Creek Golf Club

I recently stayed at Conrad Las Vegas and had mixed feelings about what should have been a premium experience. The hotel is beautiful, modern, clean, and well-maintained, and most staff members were friendly and accommodating. Unfortunately, several issues detracted from my stay.At check-in, I was informed that because I booked through Expedia, I would not receive the full benefits associated with my Expedia Silver or Hilton Gold status. I was also charged a $300 security deposit and about $125 in resort fees for a two-night stay, which felt excessive. Additionally, the pool closed at 7 PM, limiting access to one of the property’s main amenities on my arrival day.The most concerning issue occurred on the second day when my card was declined while paying for dinner. After reviewing my account, I discovered Conrad had placed duplicate authorizations of approximately $425 each, along with an unexplained $78 charge, tying up nearly $1,000 of my available funds. A front desk agent acknowledged the duplicate authorization and attributed it to a card-processing issue but could not explain the additional charge. I was told the funds would be released within 4–7 business days after checkout. As a Hilton Gold member, I expected better accountability and a faster resolution. I requested that the resort fees be waived as a goodwill gesture, but was told a manager would need to review the request after checkout. I would appreciate direct contact from hotel management.

I love that every thing was so sleek and clean!! The ambiance was amazing!!

The place was very clean and quiet and in a convient location. I wish there had been seating besides the benches. Also, people should realize that there is a bed right in front of the shower room that has no door.