2/10 (非常に不満)
Fernando
家族旅行
2024 年 9 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Disappointing Stay at Resort La Francesca - Not Recommended
We had a reservation at Resort La Francesca from September 8th to September 13th, but due to a poor experience, we ended up leaving a day early. The stay was truly disappointing.
As soon as we checked in and entered our accommodation, we realized it was nothing like what we had booked. The unit was on the ground floor, dark, and outdated, with everything old. The "sea view" advertised on the website did not match the reality of the house we were given.
The house was sparsely equipped. There were barely any dishes, no TV, and not even a coffee machine! If you're considering staying here, be prepared to feel like you're camping.
I went back to the reception to complain and requested something closer to what we had reserved. They gave us another ground-floor unit, slightly better with less overgrown vegetation, where we could at least see a glimpse of the sea.
As we explored the so-called resort, we noticed it was in a state of disrepair with very poor maintenance. Everything was old, and the bar, supermarket, and restaurant were only open for limited hours during the day and afternoon. The children's pool was completely empty, and other leisure areas like the tennis courts and playground showed clear signs of neglect.
If you're planning to visit Levanto, be prepared for a long, steep walk down and a tough climb back up. The shorter path from the resort to the tunnels was closed off and had clearly been neglect
Fernando
2024 年 9 月に 5 泊滞在
