We arrived in the night to find a damp room with damp, dirty sheets (hair in the bed, terrible smell on sheets etc), leaks from radiator running right across the floor, bathroom floor covered in human and animal hair. Someone had sprayed some cheap spray in the room, that was all the cleaning done. There was a communal kitchen full of dirty washing up, a table with alcohol and cigarettes butts etc..
I was with my wife and children at 1am and we had to leave, no one could sleep there, and we are not fussy!
Outside were broken rotting old cars like something out of the Texas Chainsaw Massacre!
The only place we could get a room that night having relied on Expedia to ensure a minimum quality was the Radisson which cost £256!
This place should be struck off immediately.
We would love to get our money back and something towards the hotel room we had to pay for.
Really hope to hear from you.
Best regards,
Henry
Henry
2024 年 2 月に 1 泊滞在
2/10 (非常に不満)
Charles
グループ旅行
2024 年 1 月 31 日
Charles
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
Leila
小さなお子様連れの家族旅行
2023 年 12 月 25 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not suitable for young families especially. The building smelt of cigarette smoke, as the cleaners were smoking in the property. The room was not made for us and one duvet had blood staines on it. The room was right next to the laundry room that had spinning machines keeping us awake until midnight. Very loud as shared property. People coming down to kitchen at all hours. The people on the phone were helpful and apologetic and got us clean sheets and new duvet cover but it was a very unsettling experience with very little sleep.
Leila
2023 年 12 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2023 年 11 月 25 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Filthy, disgusting place
This was the worst place I have ever encountered.
Drug taking and filth.
Nothing like the photos and does not align with the reviews. Arrived at 2am to an absolute disaster with 3 children in a dark area did not feel safe absolutely do not stay here
Hotels.com you need to do better when places like this let down your customers
宿泊されたお客様
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
Lauren
2023 年 11 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This place was not even findable. We rocked up to a place that appeared to be the place we booked and they asked us for £70 to stay. The place was filthy. We were told we couldn’t use the kitchen the tv didn’t work
Lauren
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
Laurence
2023 年 8 月 26 日
Laurence
2023 年 8 月に 1 泊滞在
10/10 (非常に良い)
Ian
2023 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ian
2023 年 7 月に 1 泊滞在
10/10 (非常に良い)
Steven
2023 年 7 月 16 日
Steven
2023 年 7 月に 1 泊滞在
6/10 (普通)
laurent、Cardet
カップルで旅行, グループ旅行
2023 年 6 月 21 日
良かった点 : 施設のコンディションと設備
Nous avons apprécié le logement et son joli jardin. Par contre, l'indication de lieu est inexacte sur Expedia et nous sommes arrivés a une mauvaise adresse. Le proprietaire nous a envoyé les bonnes indications.