"I was surprised not to have gowns in the bedroom and some of the furniture in our room dated , for a 4 Star hotel the breakfast was lukewarm ,the area and the Hotel is Beautiful, However the Treehouses were amazing !! and the staff very helpful Would go again ,but stay in a treehouse !"

"Decor abit tired.Really disappointed that the hotel advertised 24hour room service however when we called reception they put us through to the kitchen at 2145 on 28/06 and were told they no longer do room service."

"At check in our room wasn’t yet ready even tho we arrived after the allotted time. However reception were hugely apologetic and kindly reserved us a table in their very busy lobby area (there was a wedding going on) and brought us drinks whilst we waited. The room on the ground floor was large but ..."

"Visiting our son. Good location. Lovely room and friendly staff."

"Good place, good location, would have been good to be able to check in before 3"

"Great staff, very welcoming. Nice room. Tasty breakfast and restaurant/bar options for dining. Right on the river. On-site parking. Would definitely stay there another time I am in Durham!"