IF you rent this property primarily for the use of the jacuzzi, wait! Upon our arrival, we immediately located the hot tub to check the temp as we would be anxiously awaiting for the evening, for use. It registered 81 deg. Immediately raising the temp to 101 it would be adequate to assume the hot tub would be ready for use in a few hours. It was not. The temp only raised 2 deg in 4-6 hours time. Phoned 5 star vac rental company and reported the heating was not performing properly. Agent advised that a tech would be notified to evaluate the tub and heating process. Did not receive a follow up call the next day, so phoned again. Repeating the scenario, we were advised that a tech would be notified. Again, no follow up, phoned again, same day, day 2 since our arrival. Advised by a 3rd rep a tech would arrive the next day, "first thing in the morning". At 11 am of day 3, still no tech. Phoned, again, 4th phone call, day 3 of our vacation, the whereabouts of the tech. The temperature of the hot tub had increased from 81 deg to 98 in 48 hours. We were then advised on the 4th phone call a tech was not available as previously indicated. Management company sent a maintenance tech, not specific to jacuzzi's, approx 1 hour later. Tech indicated that temp of hot tub was 103 deg. In the hour from the time of my phone call to his arrival tech would indicate an increase of 5 deg. In one hour it raised 5 deg, when it had taken 48 hrs for temp to rise 17 deg. I questioned the legitimacy of this claim. It appears the temp on the hot tub can be manipulated. Four phone calls to management, 3 reps repeating scenario 3 times, 3 days to heat, improper and complete failure in communication, a failing heating element, no contact from home owner for any monetary refund, false advertising on ad regarding the use of the jacuzzi. Other little items needed attention, so on day of our departure, returning the key, I was going to explain in detail the issues with the hot tub and a few other items that were not significant. How convenient, no one was at the office at 10 am, to report such things. BTW, this is a different management company just to check in/out.....The home was clean, very pretty which included christmas decorations throughout the home, it is AUG.!!!!! Location is ok, view off the back decks were the best part!!! Beautiful! Surrounding homes were comparable to rental, other rentals are misleading and area is run down....