8/10 (良い)
Jairzinho
家族旅行
2025 年 8 月 6 日
良かった点 : 清潔度、設備とサービス
It has great views and beach access. The landscape is also picturesque. The level of customer service and care was not consistent with each staff. We love staying here each summer but this time it felt like they could pay more attention to details especially speaking more confidently and courteously.
Our booking through this Expedia platform could not be found. We were then offered a different suite with similar set up but had no internet/wifi access for our entire stay when in our room. This made it impossible to use any of our mobile devices. We did mention this and was asked to move to another suite after we were settled in. This felt like we would have to sacrifice more of our time for this trip. It seems that they knew the problem existed before offering the suite based on previous guests also. complaining. Also, there were 3 of us for breakfast yet there is a rule about ordering. fruit baskets for breakfast - limit of 2. A bit disappointing for us because we like the complimentary breakfast. It's a part of why we choose here over other hotels.
We do overall love this hotel. There is a lot of friendly and helpful staff. This trip felt a bit low on customer care for us.
Jairzinho
2025 年 8 月に 2 泊滞在
