「front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told her thank you, this is very unusual in Japan. 」
「We love the ambience and the location. This time, they made a mistake with our meal and gave us the whole meal without charge. We really appreciated this: it's how they handle it when things go wrong that really sets a place apart. 」
「Excellent overnight stay. Our room was much bigger and quieter than expected after reading some reviews. Main area had a comfy double bed with plenty of space around it, bedside units, long dressing table and large tv. There was a big dressing area with clothes storage and then a good size bathroom. Rain shower was centred in the bath so one could move freely under the powerful spray.
We ate in the restaurant and found the meals to be generous, tasty and very good value. Bar prices were also...
「Absolutely outstanding customer service.The restaurant is an absolute must! we decided dinner was the best we had ever enjoyed in the UK wonderful service and piping hot food served to our table, perfectly timed between the three courses and the flavours were divine.
The staff at breakfast worked absolute miracles with a huge choice of food and the buffet was constantly refilled WELL DONE!! 」
「Staff are really friendly and very helpful rooms are lovely and clean and beds are very comfortable supplied with plenty of fresh towels and room for all your belongings and the restaurant has amazing food lots of choice and good value for money and cooked fresh this is my 3rd visit and will continue to stay 」
「Excellent pub with rooms, on quite a busy road. Delcious evening meal and breakfast. My room had air con but not all do. £5 taxi from train station. 」
「Stayed here many times over the years as it's convenient for Donington racing circuit. It's not a 5 star hotel, but gives excellent value for money in comfortable surroundings. Hotel is 2 minutes walk from the pub making it a convenient stopover. Plenty of free parking as well. Will definitely be visiting again. About 9 miles from Donington.」
"The staff were all very kind and friendly. I am Japanese and my English is not very good, but they treated me with great courtesy. The only thing that concerned me was that the shampoo was not replenished during my stay, though I believe it would have been resolved if I had simply asked."
