4/10 (不満)
Grace
2026 年 1 月 22 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Only after we had arrived, we found out that they don’t have a reception desk. Not even one English-speaking live person. We had to reach out to the hotel remotely. On the phone, we told them we made reservations for 2 rooms. We have the booking number. But they told us the booking number didn’t say we have 2 rooms. They insisted that we have to prove that. They demanded us to send them the PDF of the receipt. But because we were not checked in yet, we didn’t have the access to the hotel’s WiFi. We had to spent our own data to connect to the internet. Worse, the cell signal there was so poor, it took us over 20 minutes to download the pdf file and send to them via WhatsApp. We are still wondering why the booking number is not good enough for them. It’s the worst service we have ever received.
Grace
2026 年 1 月に 1 泊滞在