this is the worst hotel I have ever stayed in the middle of Bandung city. I really regret having chosen this hotel for my weekend trip with friends.
I booked 2 rooms at this hotel. However, the condition of the 2 rooms we stayed in was very far from expectations. the cleanliness and comfort of the rooms is very far below what it should be for a 3 star hotel. the rooms are not equipped with mini bar facilities. in the bathroom there is no proper bath soap available. there is only 1 small bar of soap that can only be used by one person to shower.
The shower and sink faucets were worn out making them difficult to use. The drain in the bathroom was also clogged, so the water from bathing pooled in the bathroom all the way to the bottom of the toilet. A bathroom with marble walls and floors that should feel comfortable and luxurious, turns out to be disgusting. because the marble walls and floors were not cleaned properly, so many parts were black and mossy.
The bed sheets and blankets should also be replaced because they have lots of disgusting stains. The room I stayed in also felt very noisy during the day and at night. There were banging sounds from the top floor which served as a function room. The crashing noises really disturbed my rest. The room I stayed in also didn't have a proper view out. The window faces the center of the building's roof.
The room corridor also looks dark and gloomy with a damp smell and feels stuffy. The carpet in the corridor also looks rotten.
宿泊されたお客様
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 2 日
宿泊されたお客様
2019 年 4 月に 1 泊滞在
8/10 (良い)
A.
2019 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location, nice rooms, not very rich breakfast.
A.
2019 年 1 月に 1 泊滞在
10/10 (非常に良い)
enrico、Ravenna
2018 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
enrico
2018 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 11 月 13 日
宿泊されたお客様
2018 年 11 月に 2 泊滞在
4/10 (不満)
Fitri、macau
2018 年 9 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel without swimming pool, not good.
A little bit argue about hospitality with restaurants staff. The waitress in the restaurant have not really nice attitude. The breakfast also not so good taste. And not varieties breakfast.
Fitri
2018 年 9 月に 1 泊滞在
4/10 (不満)
Anita
2018 年 9 月 1 日
Our stay at Serela Riau
On the down side, we were quite disappointed that the towels got stains, so luckily we brought our own towels. The bed got few strains of hair. We had to remove them manually one by one.
On the good side, our room was clean though, so we are ok with it. I opted to stay at Serela Riau because of it's close proximity to the factory outlets and food. It's centrally located and has free parking.