It was a one night layover between flights but I booked the hotel because it is close to the airport and advertised room service from an advertised restaurant and bar. After travelling for most of the day I was looking forward to a nice dinner and a glass of wine, but there was no bar as noted in the listing. The front desk was also not able to provide converter plug to accommodate my electrical devices, decovered there were no towels in my room after I had already showered, and at midnight, there was a knocking on my door enough to wake me up, when I opened the door the gentleman handed me a towel. I was so over this hotel by that point I just took it and closed the door and went back to bed to sleep before my flight the next morning. Really felt the room was not cleaned before I got there, bedding seemed okay but the carpet was not vacuumed and the bathroom counter was not cleaned. These were just the really obvious things.
Cheryl
2024 年 4 月に 1 泊滞在
8/10 (良い)
Peter
2024 年 2 月 5 日
Sehr schönes Hotel mit perfektem Service.
Peter
2024 年 2 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2022 年 8 月 4 日
気になった点 : スタッフとサービス
Waiting for ordered drinks and food took about 1,5 hours. First dish on the table after 40 minutes. Last dish after 1,5 hours. Not what you call a familydinner.. No one approaching for an explanantion. When I mentioned it myself there was a soft sort of excuse. Rooms so so. Not 4 star experience. I will not visit again.
宿泊されたお客様
2022 年 7 月に 1 泊滞在
8/10 (良い)
Larry P
出張
2020 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Transit Hotel
The hotel is very close to the airport which makes it a good option as a transit hotel. The room was clean and the breakfast was pretty good. The front desk staff was polite and helpful.
Larry P
2020 年 2 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2020 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
出張, グループ旅行
2019 年 7 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, comfortable modern hotel, very close to airport. Staff are very helpful.
宿泊されたお客様
2019 年 6 月に 1 泊滞在
8/10 (良い)
Arief
2019 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gran Tjokro is professionally handling customer request prior to check-in. They follow up the request from airport pick up and drop service, re-confirm room request and breakfast box. Keep it up good service