This is the worst VRBO experience we have ever had. First of all, I consistently received two emails for every reminder and every check in one from Austin vacay and one from a service manager. This made the check in process difficult because the code sent to me did not work. I called the property manager who answered after the second call and gave me a different number which worked. They apartment in our opinion was not at all how was presented on the website. The furniture and art is different (no big deal). The outside door frame is completely rotted away, the kitchen cabinet and drawers do not close. There is black mold in the air vents. On almost every door inside and out is chipping and peeling paint. They lid on the toilet is broken and clearly glued together. The apartment smells very strongly of odor ban cleaning solution and as it wears off you can smell cigarette smoke. The units around this apartment all have broken blinds and loud barking dogs (I know the property manager can't control the neighbors, but something that would have been nice to know). Both times I contacted the property manager (check in and when we wanted to talk about the property) I had to call twice before he would answer. Needless to say, we left the property and ended up getting a hotel. I called the property owner and explained our concerns, he was not willing to refund any of the money except the cleaning fee, which I still have not had returned to me. Had this been a cheap rental I wouldn't have cared so much but as you can clearly see if you're considering it, it isn't cheap.