SO/ Auckland

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Luxury
5.0 star property
9.0

Wonderful

Auckland sanctuary with indoor pool

A stunning rooftop bar crowns this Auckland hotel, offering harbor views over handcrafted cocktails. The indoor pool and hot tub provide perfect relaxation. Guests love the spacious, modern rooms with exceptionally comfortable beds in the heart of the business district.

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is ￥26,355
￥30,308 total
includes taxes & fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Loft Suite, Club Signature Access, 1 King Bed

A large bed with a geometric headboard, two bedside tables with lamps, and a patterned wall.

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Studio, 1 King Bed

Room

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, 2 Twin Beds (Collection)

A modern hotel room with a large bed, a sitting area, a bathroom with a bathtub, and a large mirror.

Twin Room, 2 Twin Beds (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

A hotel room with a bed, a TV, a large window with a city view, and a curtain.

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed (Collection)

A modern hotel room with a large bed, a red accent wall, a TV, and a bathroom with a glass shower.

Room, 1 King Bed (Collection)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for 1 King Bed (Collection Accessible)

A hotel room with a large bed, a desk, a chair, a piano, and a window with curtains.

1 King Bed (Collection Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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A hotel room with a large window, a bed, a desk, and a chair.

Hotel Indigo Auckland by IHG

Auckland Central Business District
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 306 reviews
The price is ￥17,115
￥19,682 total
includes taxes & fees
Oct 25 - Oct 26
Hotel Indigo Auckland by IHG
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About the neighborhood

Located in Auckland Central Business District, a neighborhood in Auckland, SO/ Auckland is near a train station. Queens Wharf and Auckland Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mount Eden and Takapuna Beach. Traveling with kids? Make time for Auckland Zoo, or check out an event or a game at Spark Arena. Visit our Auckland travel guide
Map
1010, CBD, Auckland, 67 Customs Street East

What's nearby

  • A marina with boats, a bridge, and a city skyline in the background.
    Princes Wharf
    5 min walk - 0.5 km
  • A historic building with a tall tower and a clock, surrounded by lush green trees.
    University of Auckland
    5 min walk - 0.5 km
  • A city skyline with a prominent tower, various buildings, and a waterfront.
    Sky Tower
    9 min walk - 0.8 km
  • A cityscape with a prominent tower, traffic lights, and buildings.
    SkyCity Casino
    9 min walk - 0.8 km
  • Spark Arena
    10 min walk - 0.9 km

Getting around

  • Waitematā Station
    2 min walk
  • The Strand Station
    15 min walk
  • Auckland Intl. Airport (AKL)
    30 min drive

Restaurants

  • King Made Noodles 金味德牛肉拉面
    2 min walk
  • Daily Bread — Britomart
    1 min walk
  • The White Lady
    1 min walk
  • Angus Steak House
    3 min walk
  • Ortolana
    2 min walk

About this property

SO/ Auckland

  • Luxury family-friendly hotel near Auckland Ferry Terminal
  • Located close to Princes Wharf and Sky Tower, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services, and 2 bars. Indulge in a Swedish massage at So/ Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business center.
  • Additional perks include:
    • An indoor pool
    • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge), and luggage storage
    • Free newspapers, 5 meeting rooms, and concierge services
  • Room features
  • All 130 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Highchairs, baby baths, and childcare services
    • Rainfall showers, separate tubs/showers, and hair dryers
    • 49-inch Smart TVs with streaming services and digital channels
    • Wardrobes/closets, recycling, and refrigerators

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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  • Pool
  • Hot tub
  • Spa
  • Free WiFi
9.0 out of 10, Wonderful, 1,980 reviews
The price is ￥17,025
￥19,579 total
includes taxes & fees
Oct 25 - Oct 26
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Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at SO/ Auckland on Nov 15, 2026 start from ￥26,355, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of Auckland Ferry Terminal, University of Auckland, and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Waitematā Station is only a 2-minute walk and The Strand Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

SO/ Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 237 out of 347 reviews
Rating 8 - Good. 58 out of 347 reviews
Rating 6 - Okay. 32 out of 347 reviews
Rating 4 - Poor. 8 out of 347 reviews
Rating 2 - Terrible. 12 out of 347 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great amenities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, staff were very helpful. Breakfast options were fantastic!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room & helpful staff - nothing was a problem
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Was fine. Staff were helpful. Rooms were a bit tired, not well maintained. Was ok for the price.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was novel , some great shops nearby and the breakfast was excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms! Quiet and comfortable. The staff were very helpful and friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic central hotel close to all sights in Auckland CBD and to transport links.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the view were wonderful. The location of the hotel is ideal for enjoying shopping, fine dining and the Auckland waterfront. The indoor pool was a much appreciated amenity.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the S/O very much. The staff was most helpful, clean and well appointed rooms, excellent dining, nice rooftop bar with an excellent view. We really enjoyed our stay!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience overall fantastic. Location to Britomart area and other amenities is awesome. Staff so friendly. My room was awesome. Roof top bar great to sip a beverage and take in the views. Will be back.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was beautiful and staff where great
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Wonderful staff, great studio
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of a problem immediately with the in room safe. The soaking tub was amazing!!!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, friendly staff, very boujee
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were able to arrange our early check in and room upgrade. We had a lovely soaking tub. The breakfast buffet has good quality food and a vast variety of foods and juices as well as a barista. The location is convenient to the port, shopping and local transportation.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
it was a great room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place in a great location! Staff was great.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
fantastic room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property with great staff, definitely staying here again!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and excellent staff
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff were so friendly and helpful definitely staying again
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024