6/10 (普通)
Ray-Anthony
出張, グループ旅行
2024 年 5 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unfortunately, this W hotel was not a good stay. We were in town for business and the hotel manager Walter was less than accommodating. It seems like he doesn’t put his guests first. The only great experience was the young lady who checked us in, Erica. She set a great expectation for our stay but unfortunately it went down hill. From the cleanliness of the room to the bartender at the bar. I believe her name was KEDA. She was absolutely rude and dismissive. I would honestly had fired her after she interacted with my group and other people at the bar. This hotel has the potential to be a decent hotel but they surely should clean house with the staff and hire people who are actually dedicated and passionate about quality and hospitality.
Ray-Anthony
2024 年 4 月に 3 泊滞在