I booked a handicap accessible with queen beds. I was not given a handicap accessible room with queen beds. While we were checking in, the front office person told me that if my room was dirty to call him and let him know because the new cleaning girl was not marking what rooms were clean and not clean. We got a room on the third floor because all the handicap rooms were given to long term residents. We were given a room at first with a broken toilet, the second room we were moved to had cracked tiles in the bathroom, stains in the bathtub, the bed skirts were completely wrinkled, and there was a hole in our floor that was just covered with the carpet. Our "view" from the room consisted of discarded mattresses, chairs, couches, bedside tables, and semi trailers trying to hide the discarded furniture.