元日にかけて宿泊したのですが、夜中にトイレが詰まり、フロントに電話をしたところ、今日は他に人がいないから対応できない。自分ですっぽんを使ってどうにかしてくれとの対応。それだけでもひどいのに、フロントまで取りに来いだの、他に部屋がないとのこと… とはいえ、仕方ないのでやってみると、今度は水があふれだし、部屋が水浸しに… さすがに来てもらったが、自分は何もできないから明日、マネージャーに言ってくれの一点張り。子供もいたので他のホテルの部屋でも探してくれと言い続けると、なぜか、同じホテルの他の部屋が空いてると、ポケットから鍵が出てくる…。仕方なく部屋を移動するが、ワンベッド。家族4人でエキストラベッドもない。仕方ないので4人でこの部屋に。とにかく、対応がひどすぎる。返金してもらったが、それだけではないと思う。アメリカのサービスにしてもひどすぎる。 Bathroom problem in middle of night but no kind staff to help us. They even let us do the plunging and turned out to be flooded. Told us no rooms were available but kept urging to find other hotels and finally a key comes out from her pocket?! Changing rooms in middle of the night with the kids is disaster but only one bed?! I understand the new year, but couldn't be better?
宿泊されたお客様
4/10
Worn out chair in room. Torn curtain in room and noisy AC unit. Also disturbances by other guest
Dennis
2025 年 6 月に 1 泊滞在
6/10
Elevator malfunction
Debora
2025 年 6 月に 1 泊滞在
6/10
Kinda dirty and the bathroom door handle was broken so i couldn’t lock it. Needs a lot of repairs and updates. The blanket had holes in it
Crystal
2025 年 6 月に 1 泊滞在
8/10
Close to my event
Dennis
2025 年 6 月に 1 泊滞在
4/10
The staff (one) was very helpful but the room was terrible! There was a hole in bathroom door. Sitting chair looked like they got from by the garbage! Carpet through out hotel is dirty!
elarence
2025 年 6 月に 2 泊滞在
4/10
Very disappointed in this property. Woke up at 3am to the very strong smell of marijuana and the loud banging of a door. The door banging happened on & off for 2 hours.
Amy
2025 年 6 月に 1 泊滞在
10/10
Good
Lateya
2025 年 5 月に 1 泊滞在
4/10
The plumbing inside my room was poor. The toilet did not flush after usage. Ten minutes later the toilet still wouldn’t flush. Another ten minutes passed before the toilet flushed. I complained to the desk clerk three times. Maintenance never fixed the toilet or unclogged the slow draining sink. Housekeeping provided me with a toilet plunger. Also, the mattress was very old. The mattress had tape covering several holes. The carpet was stained and the walls needed painting.
Connie
2025 年 5 月に 6 泊滞在
10/10
Clean and comfortable
Lola
2025 年 6 月に 1 泊滞在
10/10
Keione
2025 年 5 月に 2 泊滞在
2/10
Sherell
2025 年 5 月に 3 泊滞在
10/10
The property lobby, bar and restaurant were beautiful. The room was also beautiful and well kept. I'd stay here again for sure. The staff was pleasant and helpful. Everything was excellent!!!
Debra
2025 年 2 月に 1 泊滞在
10/10
Brian
2025 年 4 月に 1 泊滞在
8/10
Robert
2025 年 3 月に 1 泊滞在
8/10
Stay here often. Just have to bring my own linens.
Joseph
2025 年 3 月に 1 泊滞在
6/10
Hotel could use an upgrade. Mix matched furniture, torn curtain, countertops and tables needed to be cleaned. No ventilation in bathroom.
Jeanne
2025 年 3 月に 2 泊滞在
8/10
David
2025 年 3 月に 1 泊滞在
2/10
web says that comenity area has coffee 24 / 7 and breakfast is from 6am to 10 am. Went to get coffee and there wasn't any. employee stated that they had a busy morning. I was checking in at 4pm. Busy morning no explanation for no coffee. web site also stated check in at 3pm. I was checking in at 4pm. was told that house keepen hasn't finished so if we get to our room and cleaning wasn't done come back to front desk and will give us another. I stated to the person it isn't my job to check the room for her, that she need to see if room was cleaned. The next morning went down for breakfast at 8,:35am. We got out breakfast and sat down, was just about finishing up with breakfast when the person an proceeded to close breakfast area. I asked what is happening it isn't 10am yet. we close breakfast at 9am. I stated that web site stated 10am it closed. she stated 9am here. we sat there for a few minute and the lady came on and said that we need to throw our stuff away and leave. I said what. she said it again. We are in the commen area, why we have to move we are not done. I have to clean your table and yhis area. throw way your stuff and leave. Will not ever come back to this place. I am a paying customer and she to cater to the customers. I don't work for the hotel for her to tell me to throw my breakfast away an leave the area.
Linda
2025 年 3 月に 1 泊滞在
6/10
Victoria
2025 年 3 月に 2 泊滞在
2/10
Robert
2025 年 3 月に 1 泊滞在
6/10
Attended was nice and pleasant. She initially assigned me to the wrong room by mistake, but then assigned me to the correct room. Upon entering I was a little shocked by the condition of the room. There were holes which I’m guessing were from repair that were not patched up. Unfinished paint jobs, and there were visible signs of deterioration not only of the furniture but the bed frame itself. I would not stay here again.